Microsoft Teams Room Support Engineer
Intellectt Inc
Key Responsibilities
- Deployment and Configuration
- Install and configure Microsoft Teams Room systems, including peripherals such as cameras, microphones, speakers, and displays.
- Integrate Teams Rooms with organizational IT infrastructure—networks, Active Directory, Exchange, and other services as required.
- Collaborate with project managers, AV integrators, and IT teams to ensure on-time and on-budget rollouts.
- Develop and maintain standard operating procedures (SOPs) and deployment documentation.
Troubleshooting and Issue Resolution
Act as the primary contact for Teams Room-related incidents, supporting both end users and internal teams.
Monitor system health and respond to alerts using management tools such as Microsoft Teams Admin Center, Pro Management Portal, and third-party monitoring solutions.
Diagnose and resolve hardware, software, and connectivity issues, escalating to vendors as necessary.
Document and track issues, resolutions, and trends to identify recurring problems and propose long-term solutions.
User Support and Training
Provide responsive, courteous end-user support both in-person and remotely.
Create and deliver user guides, training sessions, and quick reference materials to ensure employees are confident using Teams Rooms.
Assist meeting organizers and participants with pre-meeting checks, live troubleshooting, and post-meeting feedback collection.
Maintenance and Optimization
Ensure that all Teams Room devices are up-to-date with the latest firmware and software updates, following change management procedures.
Perform routine inspections, preventative maintenance, and health checks to minimize downtime.
Recommend and implement configuration optimizations based on usage analytics and user feedback.
Decommission or repurpose hardware as part of lifecycle management.
Collaboration and Communication
Work closely with cross-functional teams—networking, security, facilities, and AV vendors—to deliver consistent, high-quality meeting experiences.
Vacancy posted 1 day ago
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