Telecom Migration Analog to VOIP Technician-No C2C

$65k - $70k

The Doyle Group, LLC

Telecom Migration & Support Technician
Contract or Contract-to-Hire
Lakewood, CO
No Sponsorship
About The Doyle Group
The Doyle Group is a proven partner for Placement and Consulting services, headquartered in Denver, CO. Our core mission is to forge genuine partnerships with our clients who seek strategic talent solutions and to assist highly skilled candidates looking for their next career opportunity. With over 30 years of industry experience, our consultative approach allows us to provide a higher level of guidance and insight, empowering our clients to secure top IT talent that fits seamlessly into their team and culture. We look forward to collaborating to help you achieve your career goals.
Position Summary
Our client is a mission-driven retail nonprofit operating 38 locations across Colorado. They are replacing their legacy analog phone system with a modern cloud-based VOIP platform—store by store—and the roadmap is already built. They need someone to execute it.
This role is 100% migration-focused for the first 6–8 months: disassembling legacy infrastructure, porting phone numbers, configuring VOIP, and maintaining analog for stores still in queue. You need to know these systems well enough to roll back from VOIP to analog when needed. Once the migration wraps, the role transitions to ongoing telecom maintenance—and for the right person, expands into desktop, AV, and infrastructure support on a small, collaborative IT team led by a VP who actively encourages growth.
Open to an experienced contract migrator for the 6–8 month project or a candidate seeking a long-term full-time home.
Responsibilities
Execute store-by-store analog-to-VOIP migration per the established roadmap
Port and transfer phone numbers from analog infrastructure to the new cloud VOIP platform
Disassemble legacy analog equipment at each location post-migration
Maintain existing analog systems at stores still in the migration queue
Configure and validate VOIP-to-analog rollback capability at each site during transition
Coordinate with the VOIP vendor’s support team; assist in platform evaluation and selection
Troubleshoot voice routing, connectivity, and call quality issues across 38 distributed locations
Transition to ongoing telecom network maintenance and broader IT support post-migration
MINIMUM EXPERIENCE
3+ years in telecom support with direct analog-to-VOIP migration experience
Hands-on knowledge of legacy analog/POTS systems: line infrastructure, number porting, punchdowns
Experience with cloud-based VOIP platforms (RingCentral, Dialpad, Nextiva, or similar): call routing, IVR, number porting, and platform administration
Ability to support analog and VOIP environments simultaneously during an active migration
Strong independent troubleshooting and problem-solving skills; comfortable in field and retail settings
Physical requirements: ability to lift and carry up to 30 lbs, climb ladders, and stand or walk for extended periods during on-site store work
Customer service orientation—you’ll interface daily with store staff across multiple locations
Bachelor’s degree or equivalent professional experience
Must be legally authorized to work in the United States without sponsorship now or in the future
ADDITIONAL PLUS
Avaya or legacy PBX platform experience
Multi-location telecom migration project experience (end-to-end ownership)
Desktop support, AV, or infrastructure support experience
Retail IT environment background
SALARY / WAGE RANGE
$TBD/hour (Contract) | $65,000–$70,000 annually (Contract-to-Hire/FTE)
Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies, location, and experience, and may fall outside of the range shown. The Doyle Group offers a competitive rewards package, which includes a 401(k), healthcare coverage, and other benefits. For the contract-to-hire path, this is a 6–8 month contract with intent to convert to full-time; FTE compensation details will be confirmed during the screening proce

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Vacancy posted 17 hours ago

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