Technical Product Manager

Technical Writer

At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale.

More than just a workplace, we're a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.

Our Culture

At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:

• Mission-Driven: We focus on creating economic and social impact.
• People-Centric: We care deeply about our team's growth, well-being, and sense of belonging.
• Innovative: We embrace change and find better ways to do things together.
• Globally Connected: We foster collaboration between diverse cultures and perspectives.

If you're passionate about innovation, collaboration, and making a real impact, we'd love to have you on board!

Role Summary

As a Technical Writer, you will create clear, accurate, and user-friendly documentation for CloudFactory's products and internal systems, working closely with product, engineering, and support teams to translate complex technical concepts into accessible content. You will maintain and continuously improve documentation standards and content across the product lifecycle. This is a great opportunity to grow your technical writing expertise within a mission-driven, fast-scaling organization.

Responsibilities:

Documentation creation

• Write and maintain clear, accurate technical documentation, including user guides, API documentation, release notes, and knowledge base articles.
• Translate complex technical concepts into clear, concise content for both technical and non-technical audiences.

Collaboration with subject matter experts

• Work closely with product managers, engineers, and support teams to gather information and ensure documentation accurately reflects product functionality.
• Participate in product planning and release discussions to anticipate documentation needs ahead of launch.

Content strategy and standards

• Apply and help maintain documentation style guides and standards, ensuring consistency across all technical content.
• Organize documentation in a logical, easy-to-navigate structure that supports user needs.

Documentation maintenance

• Review and update existing documentation to reflect product changes, ensuring content remains accurate and relevant.
• Identify gaps or outdated content and prioritize updates based on user impact.

Tooling and publishing

• Use documentation tools and platforms, such as Confluence, Markdown, or static site generators, to publish and manage content.
• Support version control and review processes for documentation changes.