Area Manager

Operations SupervisorWe are a family orientated Franchisee looking to add to our McFamily of Leadership! We are currently hiring for an Operations Supervisor for the Indianapolis/Lafayette area!Some of our great benefits:Competitive wagesQuarterly bonus programEmployee discountsFree mealsHealth, dental and vision benefitsTuition reimbursementPaid vacationsEmployee rewards & recognition programTop notch trainingGrowth opportunitiesCar allowanceExpectations:People:Championing the McDonald's "People Promise" by personally demonstrating, reinforcing and following-up on the (1) respect and recognition and (2) values & leadership behaviorsCollaborating with peers - guide general managers to establish individual performance targets, conducting performance reviews timely and communicating one-on-one, implementing performance improvement plans, and partnering with them to correct or deliver expected performance results.Mentoring high potential individuals and providing input into succession planning processEstablishing and setting staffing targets, and working with teams to ensure all restaurants within the patch are adequately staffed (through quality hiring and retention) to maximize sales potentialEnsuring that the quality hiring process is followed; participating in making final selection decisions on all restaurant managers based on profitChoosing the appropriate consulting approach based on the performance level of each general managerQSC/Sales Building:Protecting the McDonald's brand by ensuring that our restaurants meet McDonald's QSC operational standards, food safety standards, and labor lawsDemonstrate customer-first service by consistently observing restaurant operations, troubleshooting shift management, taking on-the-spot corrective actions, and recognizing successesSupports, develops and requires general managers to teach restaurant teams to execute the 12 restaurant systems that produce consistently high levels of QSCEnsures that PACE is completed on a rolling required cycleRepresents McDonald's interest in the community (e.g., test products, promotions; and provides high level execution and performance of each test)Business Results:Collaborates with the director of operations, general managers and support staff on developing the annual business plan for respective patchBuilds a positive and expansive work environment to optimize business results (increase guest counts, increase sales, increase profits, while delivering outstanding QSC)Verifies that all McDonald's standard practices and procedures are met (e.g., cash, security, food safety, pricing)Develops and executes reinvestment plans on an annual basis to include opening new restaurants, rebuilds, remodels, equipment purchases, etc.Uses all available resources (e.g., training dept, HR, accounting, analysts, marketing, deployment, risk-management, security, and national teams)Responsibilities:Ensure the restaurant managers upholds the standards of quality, service and cleanliness.Ensure the restaurants meet or exceed operational goals laid out in the budget which include labor, sales, profit, food cost and all other controllable areas.Ensure the restaurants are following all operational and company policies.Participate in the staffing process.Develop your managers to perform at the highest levels.Ensure the highest levels of customer satisfaction.Execute an operational plan.Ensure the restaurants are operating in the most effective and efficient manner.Review operational reports, analyze and development an action plan to improve any areas that are not performing up to standards.Daily follow up on all action plans to ensure improvements.Must be able to multi-task and have great time management skills.Physical demands and work environment:The physical demands and work environment characteristics here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Physical demands: While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use a computer keyboard, travel to various locations, read a computer monitor, balance, stoop, kneel, crouch, crawl, communicate via telephone, and reach with hands and arms. The employee must occasionally move or lift up to 30 pounds.Work environment: While performing the duties of this job, an employee will be exposed to weather conditions prevalent at the time. The environment will change from little noise in meeting situations to a high noise level in the restaurantsBasic qualifications:High school diploma or equivalent requiredRestaurant field operations experience or similar fieldPreferred qualifications:Current management ServSafe certificationProven project management implementation skillsStrong people/relationship management skillsProven experience influencing and obtaining great results through othersStrong restaurant management skillsExcellent communication and presentation skillsAbility to manage conflicting time constraintsAbility to analyze dataAbility to work independentlyExcellent leadership skillsExcellent employee relations skillsExperience as a general manager / supervisor / district manager of a quick service or casual dining restaurant for at least 5-10 years required.Job type: Full-timeSalary range: Competitive base pay plus bonus opportunities available based on achievement of individual and/or company performance goalsSchedule: Must be flexible and available during operational hours including weekends.License/certification: Driver's license (required)Work location: Multiple locations