Shift Manager

Shift Manager

Serve in restaurant operations while effectively coaching Team Members to adhere to the Chick-fil-A Vision, Mission, and Purpose, and maintaining a culture adhering to the Winning Hearts Everyday strategy with a "Customer's First" mindset

Lead the successful completion of Shift Operations in your designated area of the business and managing the success and completion of restaurant systems

Ensure Team Member clock-in and clock-out according to their scheduled shift

Ensure Team Members adhere to Brand Standards such as uniform/appearance guidelines, language guidelines, and our Operations Strategy (Winning Hearts Every Day) - coach accordingly Identify limiting factors (bottlenecks) - resolve and/or communicate with your Shift Leader in a timely manner, strive to be proactive, but reactive when necessary

Display a contagious sense of enthusiasm for the brand and in-restaurant initiatives Strive to be a thermostat - set and regulate the pace - move with care & urgency - "fast hands & warm hearts"

Lead the successful completion of systems

Maintaining a clean & safe environment: weekly cleaning

Tracking daily training on KitchenIQ

Monitor restaurant systems

Respond appropriately to guest recovery issues with responses filtered through the HEARD model Provide constructive, encouraging, and impactful feedback to others

Ensure scheduled training is conducted in accordance with the dedicated training plan and scheduled labor Open, transition, and close the restaurant according to set standards

Lead & enforce Safety & Security guidelines

Devise an organized shift set-up that ensures excellent guest experience while challenging and growing others

Prioritize new hires with training leads

Prioritize anchors in drive thru and front of house

Utilize the "trust but verify" mindset to ensure proper task completion

Ensure the daily FSA and genuine hospitality completion (2 times per day, 1 time per shift) | Goal: 100% Completion

Ensure the restaurant is stewarding all resources to maintain profitability while meeting the expectations of hospitality, team member environment, and cleanliness

View various reports that are posted:

CEM scoreboard

Training updates

Smart Shop

AHA

Understand wins communicated in the reports and celebrate them with the team

Understand opportunities communicated in the reports and collaborate with fellow Leaders to address them

Completion of weekly cleaning list

Attend a bi-monthly meeting led by your direct supervisor to discuss wins & challenges as well as projects and initiatives in queue

View and engage in personal development resources and check-ins

Customer's First mindset

Strive to be ALL RIGHT vs. Alright in everything that we do - we do it the right way, each & every time Adhere to our operations strategy (Winning Hearts Every Day)

Live out: "caring is at the center of all the we do"

Customer Experience Monitor (CEM) Scores: ? Operator Team & Top 20% of the Chain

Training Tracker Completion: 100%

Speed of Service: ? 3 minutes 30 seconds

Food Safety Performance Level: 1-2 - Elite Food Safety Culture

Quality Improvement Visit (QIV): ? 98%

Automated Holding Assistant Hold Time < 20 Minutes: ? 98% | System Usage: ? 99% | Target Zone: ? 40% FSA completion: 100%

SmartShop: > 95% Complaint

Labor: < Top 20% Benchmark, Productivity > $97-99

8 hour shift

Weekend availability

Day shift

Night shift

Flexible schedule

Paid time off

Health insurance

401(k) matching

Referral program

Employee discount

Paid training

Mileage reimbursement