Customer Service Representative

Job Description

Job Description

Customer Service Representative (B2B)

Sharon, MA | Full-Time | Monday–Friday

Build Relationships. Solve Problems. Make an Impact.

Become a trusted resource businesses rely on every day.

Do you enjoy helping people, solving problems, and building lasting relationships?

Join a third-generation, family-owned and operated business that has proudly served New England businesses for nearly 70 years. While we’re affiliated with the nationally recognized Safeguard brand, our Sharon office is independently owned and operated, with local leadership and a culture built around exceptional customer service.

 
We're looking for an experienced client relations or customer service professional to join our growing team. This is not a traditional call-center position. You'll work directly with business customers, guiding projects from quote through delivery while helping organizations find the right print, promotional products, branded apparel, and marketing solutions to support their success. You'll become a trusted advisor to organizations throughout New England while helping them strengthen their brands and operate their businesses more effectively.

 
Every day brings something different. You'll work with local businesses, schools, healthcare organizations, manufacturers, municipalities, and nonprofit organizations, becoming a trusted resource they rely on again and again.

 
If you're looking for a career where your work is appreciated, your ideas matter, and your customer relationships make a real difference, we'd love to meet you.

Why You'll Love Working Here

• Third-generation, family-owned business with nearly 70 years of success.
• Locally led with the support of a nationally recognized brand.
• Monday-Friday schedule; no retail or call-center environment.
• Interesting, fast-paced work with daily variety.
• Collaborative team with opportunities for professional growth.
• Direct access to leadership where your ideas are valued.
• Competitive base salary with additional earning potential through sales commissions.

What You'll Do

• Build strong, long-term relationships with business customers.
• Respond to customer inquiries by phone and email with professionalism.
• Prepare quotes, research products, and recommend solutions.
• Coordinate customer projects from initial request through delivery.
• Process orders accurately while partnering with suppliers and teammates.
• Resolve customer questions and deliver an exceptional experience.
• Recommend additional products and solutions that help customers achieve their goals.

What We're Looking For

• 3+ years of customer service, client relations, inside sales, sales support, or account coordination experience preferred.
• Experience supporting business-to-business (B2B) customers is preferred.
• Strong communication, organization, and Microsoft Office skills.
• Ability to manage multiple priorities with accuracy and attention to detail.
• Printing, promotional products, manufacturing, distribution, or related industry experience is a plus, but not required.

Career Growth

We believe in promoting from within and providing opportunities to grow with our company. This position offers a Client Relations career path with increased responsibility and earning potential as you develop. For those with a stronger interest in sales, our Business Development career path offers greater sales-based earning potential.

Compensation & Benefits

Base Salary: $47,000–$52,000 annually, based on experience and qualifications, with additional earning potential through sales commissions.

• Paid time off
• Paid holidays
• 401(k) retirement plan and 401(k) match
• Training and professional development
• Supportive team environment
• Career growth opportunities

Ready to Join Our Team?

If you've built a reputation for delivering outstanding customer service and enjoy creating long-term customer relationships, we'd love to hear from you.

 
Please submit your resume along with a brief note telling us what attracted you to this opportunity and why you believe you'd be a great addition to our team.

 
We look forward to learning more about you.