Process and Reporting Specialist

Position Summary This position is part of the Academic Records and International Student Support team within the Office of the Registrar and supports core academic records operations. Key responsibilities include student record maintenance, registration adjustments, workflow and forms administration, reporting, compliance support, and customer service. The role maintains student record confidentiality in accordance with FERPA, processes record updates in alignment with federal, state, and institutional regulations, ensures data integrity across student information systems, manages reports, exception processing, and recurring operational cycles, and supports National Student Clearinghouse reporting and related compliance activities. Additional duties may include system testing, website content updates, and process improvement initiatives. Key Responsibilities 75% – Support of Records and Registration area: Research and address registration and records discrepancies – which are numerous and varied. This work requires extensive knowledge of the Student Information System and a comprehensive understanding of the University’s policies and procedures. Assist departments with registration questions/issues as needed. Manage registration adjustments, including administrative drops, institutional corrections, departmental requests, late enrollment, registration transaction disputes, and other requests. Process all reports within the Records and Registration area: curriculum errors, inter-institutional, grade reports, National Student Clearinghouse, and others as needed. Collaborate with CU Denver and the Community College of Denver to exchange grades for all pooled and inter-institutional courses. Collect and process final grades and grade changes from CU Denver and CCD. Manage and maintain the grade change workflow system and serve as the point of contact for academic departments on lead maintenance, role assignments, and training as needed. Manage the National Student Clearinghouse reporting and address data errors. This responsibility requires an in-depth knowledge of the student data and how the information is extracted from the system. Collaborate with the Dean of Students Office regarding student death notifications, processing within the Student Information System, and running quality assurance reports. Collaborate with Student Conduct regarding academic dishonesty and the processing of permanent F grades. Maintain data integrity within the Student Information System and all other systems that house student information within the Records and Registration area. Build and maintain forms to include Change of Information, Course Overload Petition, Fresh Start, Late Enrollment, Pass/Fail, etc. Establish procedures and update existing procedures continually. Assist in training new staff members, as needed. Assist with the administrative withdrawal and inter-institutional processes, as needed. Serve as a Designated School Official (DSO) for the international student population. Process international student updates in the Student Information System and the Student and Exchange Visitor Program (SEVIS). 25% – Customer Service: Maintain a professional, respectful, and high level of customer service. Support other individuals on the Records and Registration team and the Office of the Registrar, including student employees, by assisting with inquiries at the front counter, answering phones, and promptly responding to emails. Show willingness to cross‑train and collaborate with others. Work well under pressure and handle difficult situations professionally. Provide support to staff within the Records and Registration area during high‑volume periods and when staff is out sick or on vacation. Respond to escalated email inquiries within 24 hours. Required Qualifications Bachelor’s degree, or equivalent experience (2 years of experience per 1 year of education). Experience with a Student Information System (SIS) within a higher education environment, preferably in a Registrar, Academic Records, or Enrollment Services office. Experience with data integrity and compliance reporting, including interpreting and resolving discrepancies. Important Note: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet ALL required qualifications. Preferred Qualifications Experience with National Student Clearinghouse (NSC) reporting and/or NCAA enrollment verification for student‑athletes. Ability to manage multiple platforms simultaneously (SIS, NSC, and related systems). Familiarity with SIS platforms such as Banner, Workday, or PeopleSoft. Work Hours Full‑time, 40 hours per week, Exempt. Monday – Friday, 8:00 AM – 5:00 PM. Evenings and weekend work: Occasional evening and weekend hours may be required based on event needs. Hybrid schedule: 2 days on campus, 3 days remote. Travel: None. Salary We anticipate the qualified candidate to be placed between $47,300 and $60,000. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting. #J-18808-Ljbffr Metropolitan State University of Denver