Office Operations Manager

Job Description

Job Description

Office Operations Manager

Superior Screen Porches | Ridgeland, SC 29936

A Message For You From Jake & MicheleThis isn't just another office ‘job.’

We build custom screen porches, outdoor enclosures, 4 season rooms and gutters for builders and homeowners throughout the Lowcountry region. Led by Jake & Michele Morton, seasoned entrepreneurs with successful record of building highly reputable organizations in home services, recruiting and hospitality. But that's not really what we do.

We help people love where they live by creating lasting spaces where life happens—where coffee tastes better, neighbors linger longer, grandchildren tell stories of fireflies, and ordinary evenings become lasting memories.

What We Believe: Our Values

The porch is the product.
The experience is the win.

That's why we care just as much about the experience as we do the finished project. We answer the phone. We communicate clearly. We show up. We treat every homeowner as a neighbor. We laugh. We genuinely care.
As a locally, family owned company, we love seeing our homeowners around town—at church, the grocery store, farmers markets and sandbars. One of our favorite things is running into our clients and hearing, "We absolutely love our porch! " 

Our values aren't words hanging on a wall.

They're the standards we hire by, lead by, and make decisions by -every single day.

????HQHB | High Quality Human Being

We believe skills can be taught, but character is developed. Peeling back all the complexities of this world, the rules, the laws, politics, etc…… just be a HQHB. Do the right thing, Be human, Be kind, Be truthful. Be Remarkable. Be Brave. Help others. Be accountable. Not perfect. Just a High Quality Human

????We Got You

Whether it's a homeowner, teammate, or vendor, people should know they can count on us. We got each other's back. We communicate. We follow through. We help people win. Rest in knowing ‘we got you’..

????EIF | Everything Is Figureoutable

We don't panic or point fingers. We stay accountable, resourceful, solve problems together, we try new things, make mistakes and… keep moving forward. Figuring things out is a skill and a journey where new ideas, solutions, possibilities and opportunities emerge.

Why This Role Matters

This role is the operational heartbeat of our company.

Sales is meeting homeowners.

Installers are building incredible outdoor spaces.

Customers are trusting us with one of their biggest investments.

Your job is making sure everyone knows what's happening, what comes next, and that nothing falls through the cracks.

Role:

Bring order to chaos. Build systems. Create remarkable experiences. As our Office Operations Manager, you'll be the operational heartbeat of Superior Screen Porches—connecting homeowners, sales, installers, and vendors so every project moves smoothly from sold to installed to 5 star review. You'll create the systems, communication, and consistency that allow our team to deliver an exceptional experience while freeing our leaders to focus on growing the business and developing great people. Everything simply works better because you're here.

Responsibilities: What You’ll Own

Your average week will probably feel something like this... 

Approximately 45% | Keeping Projects Moving

You'll coordinate schedules, communicate with homeowners, prepare upcoming jobs, verify materials, and make sure every project is ready before crews arrive.

You'll constantly be asking:

"What does this project need next?"

Approximately 25% | Solving Problems

Construction is dynamic.

Weather changes.

Permits need more info

Materials get delayed.

Schedules shift.

Customers have questions.

You'll be the calm, steady voice helping everyone move forward with confidence.

Approximately 20% | Improving the Business

We don't hire people to simply maintain systems.

We hire people to improve them.

If you discover a better way to communicate...

A smarter process...

Or a more efficient workflow...

We expect you to speak up.

We will equip you with the ability and authority to improve, enhance and impact the company. We intentionally hire great people who make us better.

Approximately 10% | Whatever Today Brings

Every day is different.

One day you'll be coordinating schedules.

Or helping solve a customer concern.

Or you'll be improving a process that saves the company hours every week.

Or you are holding the camera as Jake does his weekly porch talk

If variety energizes you...You'll probably love this role.

Results: What Success Looks Like

• Customers feel informed and cared for.
• Installers show up prepared.
• Sales stays focused on serving homeowners.
• Projects consistently move smoothly.
• Problems get solved before they become emergencies.
• Leaders are freed up to focus on sales, strategy and people because the daily tactical operations are handled with total autonomy and authority
• The entire company performs at a higher level.

Most importantly...

We hope you'll look back and realize you didn't just find another job.

You found the place you belong. Where your gifts, talents and horsepower are fully utilized for a big impact

You helped build something meaningful.

And you became part of a company your hometown is proud to call its own.

A Quick Note From Jake & Michele

We started Superior Screen Porches because we love building things.

But even more...

We love building people.

Helping people win isn’t just a good marketing slogan but a mission statement that came to Jake years ago. It’s in his DNA and deeply woven into the fabric of Superior Screen Porches.

We move fast.

We laugh a lot.

We genuinely enjoy working together.

We care deeply about our customers, our team, our family and our community.

We believe work requires hustle, should challenge you, stretch you, and still leave enough margin to enjoy your family, your friends, your church, and your life.

If this sounds like the kind of place you've been looking for...

Lets Talk!

Interested?

Don't worry about writing the perfect cover letter.

Instead…

Let us know you’re interested. 

Send us your resume but don’t sweat a perfect cover letter.

Tell us what jumped out at you.

Tell us why this role feels like a fit.

We'll personally read every application.

And we promise to not leave you hanging in the black hole wondering where you stand...

We'll keep you informed throughout the process because “We Got You”

Requirements

Requirements: Who Thrives Here 

We're not looking for someone who can check the boxes of must ‘haves’ rather finding someone who has previous success in similar people, projects, and processes.

Experience:

• 3+ years in a busy office environment coordinating multiple projects, schedules, people and/or operations simultaneously.
• Experience supporting field service, construction, home services, or a project-based business is preferred.
• Comfortable juggling changing priorities while keeping customers informed and projects moving.

• Materials ordering and inventory management.
• Managing multiple calendars and moving pieces without things falling through the cracks.

• Experience handling customer questions, concerns, and expectations with professionalism and humanity
• Experience with Jobber, QuickBooks Online, or similar business software preferred. We're happy to teach the right person
• A track record of improving the businesses you've worked in—not simply maintaining them. 

The Who:

This role is a great fit for someone who ...

• Notices details others miss.
• Is naturally organized.
• Thinks three steps ahead.
• Loves improving processes. 
• Exceptionally dependable. 
• Can have difficult conversations kindly.
• Gives and receives feedback well
• Doesn't take themselves too seriously
• Likes to laugh
• Curious enough to keep learning

If your favorite part of work is bringing order to chaos, building better systems, solving problems, and helping a great team achieve big goals...

You'll love it here

Benefits

Reciprocity: What You Can Expect From Us

• Flexible office hours and work-from-home options
• Unlimited time off , mandatory birthday’s off and yes...we'll probably remind you to actually use it
• Ongoing investments into your personal and professional development
• A positive, no-drama, team-first environment
• Honest communication and accountability
• A voice that genuinely matters
• Owners who care deeply about your growth—not just your performance
• Competitive Compensation including Base Salary + Performance bonus approx. $45000+ bonus/ year Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary. Performance bonus is in addition to

You'll be helping build something that matters alongside a team that high 5’s, laughs out loud and goes above & beyond for customers and each other.