Operations Manager - Restoration Services

Job Description

Job Description

Do you want variety in your job, where every day is different? Do you enjoy leading teams while still rolling up your sleeves to get things done? Are you looking for a career where you can make a difference in people’s lives and the community?

If you said yes to the above, then we may have a great opportunity for you at Rainbow Restoration as an Operations Manager!

This is not your typical management role. At Rainbow Restoration, you are helping families and businesses recover after water, mold, fire, and storm-related property losses while leading the day-to-day operations of a growing branch location.

This role serves as the operational leader for the assigned territory and oversees all aspects of restoration operations including water mitigation, mold remediation, fire & contents restoration, estimating, reconstruction coordination, customer service, scheduling, technician development, and operational performance.

This position is ideal for someone who thrives in fast-paced environments, enjoys leading teams, building operational processes, driving profitability, and maintaining exceptional customer experiences. Perks if you have experience in both Mitigation and Rebuild within the restoration industry.

The ideal candidate is self-driven, enthusiastic, organized, customer-focused, and motivated to make a quality difference within our territories while helping grow future leaders throughout the organization.

Competitive Perks

• Competitive Pay
• 401(k) with Company Match
• 50% of Medical Insurance Costs Covered by Employer
• Company-Paid IICRC Certifications & Continuing Education (including renewals)
• Take-Home Company Vehicle
• Leadership Development Opportunities
• Career Growth & Advancement Opportunities
• Supportive Team-Oriented Environment

Position Summary

The Operations Manager oversees all branch operations within the assigned territory while ensuring services are delivered safely, efficiently, profitably, and above industry standards.

This role is expected to create high levels of customer satisfaction, fulfill company contractual obligations through timely and profitable delivery of services, coordinate schedules and dispatch services, oversee team performance and operational workflows, maintain documentation and billing standards, and help train and develop future leaders within the Rainbow team.

The Operations Manager serves as the operational point person for mitigation, fire & contents, reconstruction coordination, customer communication, estimating, subcontractor management, technician development, and overall branch performance.

This is a leadership role that still requires a hands-on operational mindset and field involvement when needed.

Duties & Responsibilities

• Oversee day-to-day branch operations involving water mitigation, mold remediation, fire & contents restoration, reconstruction coordination, and emergency response services
• Establish and maintain service schedules to ensure all services are delivered efficiently while meeting customer demand and profit margin expectations
• Supervise technicians, field supervisors, project managers, coordinators, and operational staff including training, coaching, development, and performance management in conjunction with leadership teams
• Perform inspections and manage scope of work on job sites before, during, and after work is completed
• Execute timely, accurate, and profitable estimates
• Write, review, and audit estimates to ensure accuracy, profitability, and operational quality
• Oversee all job files to ensure proper documentation, insurance approvals, customer authorizations, billing accuracy, and operational notes are maintained
• Promptly respond to all communications related to customer requests, business demand, escalated situations, and job status updates
• Ensure all dispatched jobs are responded to in a timely and professional manner
• Maintain and build relationships with subcontractors, vendors, adjusters, property managers, and referral partners
• Manage subcontractors on reconstruction and restoration projects while monitoring performance, budgets, and completion standards
• Assist with recruiting, hiring, onboarding, and development of operational team members
• Work alongside leadership to develop operational business plans, growth strategies, department goals, and training initiatives
• Monitor operational KPIs, profitability, customer satisfaction, workflow efficiency, and branch performance metrics
• Ensure compliance with OSHA standards, IICRC standards, company procedures, PPE requirements, and hazardous material handling guidelines
• Identify operational issues, staffing challenges, safety concerns, and workflow inefficiencies proactively while implementing solutions
• Maintain accurate operational reports and communicate issues, trends, and updates to leadership teams
• Assist with emergency response operations and support field teams during high-demand situations when needed
• Perform mitigation or rebuild duties alongside technicians and operational teams as business demands require
• Travel throughout assigned territory and support other locations when operationally necessary
• Perform additional operational and leadership duties as assigned

Requirements & Skills

• Minimum 3+ years of restoration industry experience including mitigation and/or reconstruction management preferred
• Previous leadership, branch management, operations management, or project management experience preferred
• Strong understanding of water mitigation, mold remediation, fire & contents restoration, reconstruction coordination, estimating, and operational workflows
• Xactimate experience required
• MICA, Symbility, Alacrity, DASH, and/or Time & Materials experience preferred
• WRT, ASD, and AMRT certifications required
• Journeyman or Master IICRC certifications preferred
• Strong organizational, leadership, communication, and problem-solving abilities
• Ability to lead teams while maintaining a hands-on operational mindset
• Excellent customer service and relationship management skills
• Ability to manage multiple projects, priorities, schedules, and operational demands simultaneously
• Comfortable working in both office and field environments
• Computer literate with working knowledge of spreadsheets, estimating software, business systems, and operational reporting tools
• Comfortable working in confined spaces such as crawlspaces and attics while wearing PPE when necessary
• Not afraid to roll up your sleeves and get dirty
• Positive attitude with strong work ethic and leadership mentality
• Valid Driver’s License with a clean driving record
• Ability to pass a drug test and extensive background screening
• Ability to lift and/or move up to 100 pounds
• Comfortable standing, walking, climbing, bending, and working at elevated heights or in varying environmental conditions
• Available for full-time work including overtime, on-call rotations, and statewide travel as business demands require

Why Join Rainbow Restoration?

At Rainbow Restoration, we believe in investing in our employees and creating long-term career opportunities. We foster a supportive, growth-oriented culture where leadership, initiative, accountability, craftsmanship, operational excellence, and customer service are recognized and rewarded.

Every day presents a new challenge and an opportunity to help customers recover from unexpected property losses — and our team takes pride in making that happen.

Looking for a career working with the best? Join the Rainbow Family!

Rainbow Restoration provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rainbow Restoration complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Rainbow Restoration expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.