Customer Success Support Geoscientist - Landmark
Halliburton
We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.
About the Role
We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.
Neftex is seeking a Customer Success & Support Geoscientist to help customers maximize the value of their Neftex subscription. This role combines geoscience expertise, customer engagement, technical support, workflow enablement, and user training to ensure customers successfully adopt and integrate Neftex products into their exploration and subsurface workflows.
The successful candidate will act as the primary technical contact for assigned customers, providing onboarding support, workflow guidance, training, and ongoing engagement to drive adoption and customer success. The role also serves as an important link between customers, Product Management, and Development teams by gathering and communicating user feedback.Job Duties
Customer Onboarding & Adoption
- Support onboarding activities for new Neftex customers.
- Develop and execute adoption plans to increase user engagement and utilisation.
- Help customers integrate Neftex products into their exploration and subsurface workflows.
- Identify opportunities to improve customer awareness and use of available capabilities.
- Promote best practices for workflow implementation and value realisation.
Technical Support & User Assistance
- Act as the primary point of contact for customer technical enquiries.
- Investigate and troubleshoot workflow and product usage challenges.
- Coordinate with Product Specialists and Development teams to resolve customer issues.
- Provide guidance on recommended workflows and product best practices.
- Support customers in overcoming barriers to adoption.
Training & User Enablement
- Deliver onboarding sessions for new users.
- Conduct refresher training, workshops, and technical demonstrations.
- Develop and maintain educational materials, workflow examples, and demonstration content.
- Support internal teams with product knowledge and customer support readiness.
Customer Success & Engagement
- Establish and maintain regular customer touchpoints.
- Monitor customer engagement, satisfaction, and overall health.
- Conduct adoption reviews and identify areas for improvement.
- Develop mitigation plans where adoption or engagement risks are identified.
- Foster long-term customer success and user advocacy.
Product Feedback & Continuous Improvement
- Collect and document customer feedback relating to product functionality, workflows, and content.
- Act as a liaison between customers and Product Management teams.
- Communicate customer requirements and enhancement opportunities.
- Support customer participation in product validation, evaluation, and beta programmes.
- Contribute to continuous improvement of Neftex products and services.
Internal Collaboration
- Work closely with Product Management, R&D, Technical Sales, Customer Success, and Support teams.
- Maintain awareness of new product capabilities, releases, and roadmap developments.
- Help ensure customer-facing teams understand available support resources and adoption programmes.
Qualifications
- Degree in Geoscience, Geology, Geophysics, Earth Sciences, or a related discipline.
- Experience working within exploration, subsurface, geological, or geoscience-focused environments.
- Understanding of exploration and subsurface workflows.
- Experience delivering technical support, user training, or customer-facing services.
- Strong problem-solving and troubleshooting skills.
- Ability to communicate effectively with both technical and non-technical audiences.
- Experience working collaboratively across multidisciplinary teams.
Desirable Experience
- Experience using Neftex products and datasets.
- Knowledge of regional geology and basin evaluation workflows.
- Experience supporting SaaS, digital geoscience, or data-driven products.
- Familiarity with customer success, user adoption, or customer engagement programmes.
- Experience delivering webinars, workshops, or technical training sessions.
Candidates having qualifications that exceed the minimum job requirements will receive consideration for higher level roles given (1) their experience, (2) additional job requirements, and/or (3) business needs. Depending on education, experience, and skill level, a variety of job opportunities might be available, including Senior Technical Professional Technologist.
Key Competencies
- Customer focus
- Communication and presentation skills
- Technical problem-solving
- Relationship management
- Training and coaching
- Collaboration and teamwork
- Organisational skills
- Continuous improvement mindset
World Class Benefits:
At Halliburton, we're committed to providing you and your family with a comprehensive and affordable benefits package - which means we offer support for your physical, emotional, financial and parental needs, both now and in the future. When you join our team, you'll have access to a wide range of resources designed to help you thrive at work and at home. By clicking here , you can review a summary of the benefits available once you join.
Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
Location
3000 N Sam Houston Pkwy E, Houston, Texas, 77032, United States
Job Details
Requisition Number: 210938
Experience Level: Experienced Hire
Job Family: Engineering/Science/Technology
Product Service Line: Landmark Software & Services
Full Time / Part Time: Full Time
Additional Locations for this position:
Compensation Information
Compensation is competitive and commensurate with experience.
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