Technical Account Manager

Owning the technical success of strategic top tier customers, the full-time remote Technical Account Manager will act as a dedicated technical point of contact, drive platform health and performance, and manage escalations while collaborating with internal teams to ensure customer satisfaction and operational excellence. Key responsibilities Act as the dedicated technical point of contact for a portfolio of strategic top tier customers, ensuring seamless transitions from Sales Engineering to ongoing operations Continuously assess customer deployments for scalability and performance, providing strategic recommendations for improvements and best practices Oversee technical support intake and issue management, coordinating responses with cross-functional teams to resolve high-severity cases Required qualifications Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations Proven ability to diagnose performance and reliability challenges in production environments Experience collaborating with Support, Product, Engineering, and Customer Success teams to address customer challenges Hands-on exposure to Docker, Kubernetes, and operational considerations for scalable production systems