Chief Growth Officer

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Summer Fun Fridays at Northeast Family Services!

We close at 12:30pm every Friday from Memorial Day through Labor Day - giving our team more time to relax, recharge, and enjoy the summer sunshine!


Chief Growth Officer

Northeast Family Services is a leading multi-state behavioral health organization dedicated to delivering high-quality, accessible mental health care to children, adults, and families. With programs across multiple states and a rapidly expanding telehealth division, we are entering our next phase of development - and we're seeking an experienced, visionary Chief Growth Officer to help lead the way.


The Chief Growth Officer will be responsible for identifying, developing, and executing growth initiatives across multiple states, programs, and service lines. This leader will partner closely with the executive team to drive expansion in new and existing markets, strengthen payer and referral relationships, develop innovative service offerings, and support organizational sustainability. The ideal candidate brings extensive healthcare or human services experience, a strategic mindset, and the ability to transform ideas into measurable results.


Key Responsibilities:

Strategic Planning & Organizational Development

• Lead the development and implementation of multi-year growth strategies aligned with organizational goals.

• Conduct market analyses to identify opportunities for new programs, geographic expansion, and community need.

• Guide decision-making on program viability, state expansions, licensing pathways, and regulatory requirements.

• Work closely with operations and clinical leadership to ensure development initiatives support quality care and service delivery.

Business Development & Market Expansion

• Identify, cultivate, and secure partnerships with healthcare systems, community organizations, schools, primary care networks, and referral sources.

• Expand and strengthen relationships with state agencies, payers, managed care organizations, and other key stakeholders.

• Evaluate opportunities for new lines of service, including telehealth, school-based services, community-based programs, and innovative behavioral-health models.

• Support contract negotiations and onboarding of new payer or referral partnerships.

Payer Relations & Network Strategy

• Assess reimbursement environments and payer trends across states to inform growth strategy.

• Collaborate with finance and clinical leadership to evaluate payer mix, rate structures, and value-based opportunities.

• Develop strategies to increase payer mix and improve access to care.

Project Leadership & Cross-Functional Collaboration

• Lead cross-departmental teams on strategic initiatives, ensuring timelines, deliverables, and outcomes are met.

• Partner with Finance, Operations, Training, Telehealth, Talent Acquisition, Marketing, and Compliance to operationalize expansion plans.

• Support program launches, RFP responses, grant opportunities, and state-level submissions as needed.

• Ensure strong change management processes as the organization grows.

Data-Informed Decision Making

• Use internal and external data to evaluate growth opportunities, predict market trends, and support executive-level decision-making.

• Monitor performance metrics, ROI, and outcomes related to growth initiatives.

• Provide regular reports and strategic recommendations to executive leadership.

Qualifications:

• Master's degree in Healthcare Administration, Public Health, Social Work, Business Administration, or related field.

• 7+ years of progressive leadership experience in behavioral-health and/or healthcare operations.

• Demonstrated success leading organizational growth, program expansion, or multi-state initiatives.

• Strong knowledge of behavioral-health regulatory environments, funding structures, and payer systems.

• Proven ability to develop partnerships and collaborate with state agencies, healthcare networks, and payers.

• Ability to lead complex projects, manage competing priorities, and work effectively at the executive leadership level.

• Experience scaling or building programs in a multi-state behavioral health organization.

• Familiarity with telehealth behavioral health models, integrated care approaches, and value-based care frameworks preferred.

• Experience preparing RFPs, grant proposals, or state-level applications for new programs.

• Strong comfort with data analytics, forecasting, and market research.

Benefits:

• Summer Fun Fridays! Early Friday closures at 12:30pm from Memorial Day through Labor Day
• Health, dental & vision

• 3 weeks paid vacation

• 11 Paid holidays (including Juneteenth, the day after Thanksgiving, Christmas Eve, and NY Eve.)

• Generous sick time including mental health days

• 401k retirement plan with up to 4% match

• Voluntary short and long-term disability

• Voluntary Life Insurance

• Mileage reimbursement

• Longevity award - Monetary bonus and a vacation day annually

• Company provided laptop and cell phone

• Opportunity for professional growth and development

• Supervision for licensure (if applicable)

• Tuition Reimbursement

• Personal cell phone discount

Compensation:

• Salary Range $130,000 - $150,000