Pediatric Site Coordinator

Summary The pediatric site/office coordinator reports to the Practice Manager or Clinical Manager and is responsible for assisting with daily non‑clinical patient operations of the assigned office or practice locations. Oversees successful patient scheduling, registration and ambulatory workflows for pediatric patients and caregivers. Works closely with other departmental staff to greet patients, support registration functions including the facilitation of referrals, patient appointment scheduling, and ensures high‑quality customer service during patient outreach via phone and electronic portals. Brown University Health employees are expected to successfully role‑model the organization’s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. Core Success Factors Instill Trust and Value Differences Patient and Community Focus and Collaborate Responsibilities Demonstrates understanding of job description, performance expectations, and competency assessment plan. Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to our Customer Service Standards. Oversees patient financial processes to ensure patient payments are obtained at the time of service and processed appropriately. Completes end‑of‑day batch including the reconciliation of arrived patients and collected payments. Provides general support for the patient operations of the site or specialty. Orients and serves as a resource to new employees to ensure compliance with pediatric ambulatory policies and procedures. Coordinates with site leadership to continuously improve patient workflows and patient experience. Effectively documents patient contact in the medical record including incoming and outgoing phone calls, patient portal messages, patient confirmation calls and waitlist outreach calls. Assists with patient care functions such as, but not limited to, patient letters, forms, questionnaires or screenings, medication refill requests, DME requests, referral requests, and obtaining documents from other specialists. Oversees scanning workload and electric fax inboxes and performs tasks as needed to ensure the office addresses them in a timely manner. Helps schedule/coordinate patient visits and/or admissions that are needed outside of the clinical LIFE Chart department. Completes any required paperwork and helps secure any needed referral and prior authorization. Performs and oversees outreach to patients who are overdue for medical care or other high‑priority outreach tasks as assigned. Assists with physician schedule templates and other duties that are coordinated with administrative and business team members. Must be flexible and receptive to change with the ability to learn quickly and retain new information or processes. Performs other duties as assigned. Minimum Qualifications Education: High school diploma or equivalent; associate degree or extensive experience in lieu of additional degree. Experience: Has knowledge of medical insurance and benefits including referrals. At least three years of experience directly related to the general practice operations of an ambulatory or outpatient medical practice. Other relevant experience may be considered. Proficient in electronic medical records and other computer systems required. Familiarity with medical office procedures and terminology. Supervisory Responsibility: None Pay Range: $20.96-$34.61 EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location Rhode Island Hospital – 593 Eddy Street, Providence, Rhode Island 02903 Work Information Work Type: TBD based on census needs Work Shift: Day Daily Hours: Per Diem – As required Driving Required: No #J-18808-Ljbffr Brown University Health