Assistant Service Manager

Assistant Service Manager

The Assistant Service Manager manages overall workflow of the shop, assists technicians and customers when needed, and promotes safe work practices in a fast-paced environment.

1. Provide safe and clean working environment for technicians
2. Provide training outline to trainer and service manager for techs
3. Provide safety training to technicians
4. Provide support to technicians in the field as needed
5. Line out techs on jobs
6. Coordinate jobs for technicians
7. Provide technical assistance over the phone with customers
8. Create parts requisitions for jobs
9. Communicate with manufacturers on issues and technical support
10. Travel as needed to other branches to assist
11. Sign off on all work orders
12. Update backlog
13. Create quotes for customers and other branches
14. Promote efficiency in the shop

1. Able to assist all levels of mechanics from entry level to seasoned
2. Patience and ability to work under pressure
3. Uses good judgement and critical thinking skills
4. Well organized
5. Excellent customer service
6. Ability to work independently
7. Able to attend factory training

1. High School Diploma
2. Two years’ administrative experience
3. Strong mechanical background, 5-10 years’ experience as a heavy equipment mechanic or heavy equipment dealer preferred
4. Management training and/or experience preferred

While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This is largely a sedentary role, requiring use of typical office equipment such as a computer, laptop and cell phone. Most work is completed in an office environment. The employee will be required to stand, walk, bend and will occasionally lift up to 50 lbs.

Job Type: Full Time, Exempt

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.