Senior Account Manager - Digital Marketing Services

Job Description

Job Description

Role Summary

The Senior Account Manager serves as the primary point of contact for assigned clients and is responsible for helping them get real value from their marketing investment.  This role is about ownership and leadership, not just managing communication. The Senior Account Manager works with internal specialists to guide strategy, interpret performance, and help clients make smarter marketing decisions.

The person in this role must be comfortable thinking critically, asking good questions, and helping clients understand what is working, what needs to change, and where the opportunities are.

What You'll Do

Guide Client Strategy

• Learn each client's business, market, and competitive landscape
• Translate client goals into clear marketing priorities and a plan to get there
• Provide proactive recommendations based on performance data and market trends
• Identify opportunities to improve results or grow the account before the client has to ask

Be the Client’s Trusted Advisor

• Lead regular client conversations about performance, strategy, and next steps
• Explain marketing performance in a way that makes sense to business owners and leadership teams
• Have honest conversations when something isn't working and come prepared with a point of view
• Build long-term relationships grounded in trust, clarity, and accountability

Bring Clarity to the Internal Team

• Clearly communicate client goals, priorities, and feedback to internal specialists
• Make sure everyone understands what success looks like for the account and why it matters
• Push for strong thinking and hold the team accountable to recommendations that actually move the needle
• Speak up when a plan isn't good enough for the client

Stay Focused on Results

• Monitor performance trends across all marketing channels
• Ask questions when results don't make sense and dig in until you have answers
• Proactively surface performance context to clients rather than waiting for them to notice
• Look for ways to improve performance rather than simply maintaining the status quo

Skills & Experience

• 7+ years of experience in account management, client success, or digital marketing
• Agency experience is strongly preferred. You understand how to manage client relationships while coordinating across internal teams
• Deep working knowledge of digital marketing including Paid Search, SEO, Social Media, and website performance
• Strong communicator who can translate data and strategy into clear, confident conversations with business owners and leadership
• Highly organized with exceptional follow-through, clients and teammates can count on you
• Able to manage multiple accounts simultaneously without letting details slip
• Comfortable with ambiguity and able to prioritize well when everything feels urgent

Tools Knowledge

Platforms & Tools (Preferred Experience)

• Monday.com or a similar project management platform
• ServiceTitan (home service CRM) – strong plus
• Housecall Pro (home service CRM) – plus
• HubSpot (CRM and marketing automation)
• CallRail (call tracking and lead attribution)

Marketing & Reporting Tools

• Google Ads
• Google Analytics / GA4
• Meta Ads Manager
• SEO tools such as SEMrush  
• Google Looker Studio or similar reporting platforms

What You’ll Receive

We believe in work life balance and we mean it. People come to Gemini at all different stages of life and we try to meet them where they are. We don't expect life to stop for work. We expect great work, and we've found people do their best when they feel supported. 

• Competitive salary and bonus, based on agency performance 
• Excellent health insurance plans
• 401(k) with company contribution and financial planning resources
• Generous paid time off and paid holidays, including the week off between Christmas and New Year's
• Hybrid schedule with work from home on Mondays and Fridays
• Half day Fridays from Memorial Day through Labor Day
• Training and professional development opportunities
• Career growth potential as the agency continues to expand
• A collaborative team that takes the work seriously and looks out for each other

About Gemini Agency

Gemini Agency is a digital marketing agency that helps businesses grow by connecting smart strategy with measurable results. We dig into what's actually driving performance and help our clients make better decisions because of it.

For over 30 years we've adapted alongside the marketing industry, from the Yellow Pages era to search, social, and now AI-driven discovery. The way customers find and choose businesses is changing faster than ever, and helping our clients stay ahead of that is what we focus on every day.

The marketing landscape is shifting in ways that create real opportunity for agencies that know what they're doing, and we're building the team that will help our clients win in that environment.

If you're someone who wants to do meaningful work, grow alongside an industry that's changing in real time, and be part of something that's genuinely being built for the future, we'd love to hear from you.