Customer Experience Coordinator

Position Overview Client Experience Coordinator at The Davey Tree Expert Company. The position is located in Morrisville, NC, and requires on‑site attendance. Compensation ranges from $25 to $28 per hour. Job Duties Serve as the first point of contact and triage client and office needs. Field current and prospective client calls. Produce proposals and initiate contracts. Process employee time sheets. Maintain various databases and spreadsheets. Order and maintain office supplies. Invoice, manage accounts receivable, and maintain files. Qualifications Minimum two years of experience in office processes and administration. Outstanding telephone and communication skills. Proficient in Microsoft Outlook, Word, and Excel. Average typing speed of at least 80 words per minute. Ability to meet deadlines with attention to detail and accuracy. Expert organizational skills and ability to multi‑task. Preferred: prior experience with CRM and SAP systems. Benefits Group health plans Short‑term and long‑term disability insurance Life insurance Paid parental leave 401(k) with up to a 4% company match Employee Stock Purchase Plan (15% discount on company stock) Holidays and paid time off Payroll savings plan Charitable matching gift program Employee referral bonus program Employee educational scholarship Davey Family scholarship 20% discount on all Davey services Cell phone discounts Vehicle purchase discount program All listed benefits available to eligible employees on Day1. Union employees are not eligible for a 401(k) plan, but may be eligible to join pension plans negotiated by their local union. Company Information Employment Type: Permanent Job Type: Full Time Travel Expectations: Up to 25% Equal Opportunity Statement The Davey Tree Expert Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected class, including race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national or ethnic origin, marital or familial status, disability, status as a protected veteran, status as an Aboriginal or Indigenous person, or other classification protected by law. Accommodations If requested by employee or otherwise required by law, reasonable accommodations will be made to enable employees with disabilities to perform essential job functions. #J-18808-Ljbffr