Customer Service Team Lead

State : Illinois (US-IL)

A Day In The Life:
The Customer Service Team Lead will support leadership with the coaching and development of processes followed daily for employees of the BLC Customer Service Team. As well as act as an advocate for both the customer as well as for Bunge, ensuring that our customer’s needs are handled in an efficient and profitable fashion. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. The Customer Service Team Lead Such will focus on the transfer and documentation of institutional knowledge and Bunge methodologies regarding the full range of sales support actives, including but not limited to: answering daily questions regarding processes, directing requests to the appropriate teams to avoid delays, creating and maintaining standard operating procedures, and collaborating with interconnected teams outside of operations. Incumbent will also be responsible to communicate long-term development goals to the representative’s leader to be coached on individual one-on-ones and suggesting customized training programs to meet the needs of current and prospective customer service team members.

What You'll Be Doing:
• Work with internal and external resources as needed to develop training materials, course plans and schedules and service delivery models for training for the customer service team members.
• Schedule and conduct or coordinate delivery of training resources for classroom and project-based training with target audiences.
• Develop and implement training evaluation methods and tools in conjunction with the HR Talent Management team to evaluate the effectiveness of training initiatives.
• Field daily and common questions from the staff to guide them on daily processes.
• Assist Customer Service Supervisor with escalations to resolve operational and customer issues
• Support excellent customer experiences through coordinating shipment and order changes based on delivery window, inventory availability, and fill rate requirements set by the customer.
• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain a high level of professionalism at all times, creating a connection and developing a rapport with every customer to provide outstanding, personal service.
• Serve as a main point of contact and liaison between the customer and internal groups such as the Commercial, Operations, Product Management, and Supply Chain teams.
• Travel as necessary to Bunge facilities and customer meetings

Skills/Experience Requirements:
• Bachelor’s degree in Business or related field
• Five years of customer service experience in food ingredients, agribusiness or related field.
• Experience in business processes, process improvement, systems integration, and identifying project requirements.
• Ability to problem solve, organize projects, and report progress clearly
• Proven track record in relationship building, training, and project management.

Bunge offers a variety of benefits including health and wellness plans, retirement contribution and paid vacation/holidays.

The compensation range for this position is $83,446.00-$94,248.00. In addition to the regular compensation, this role is also eligible for an annual incentive bonus.

At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com.

Every day our people exemplify these values, which represent Bunge at its core:

• We Are One Team – Collaborative, Respectful, Inclusive
• We Lead The Way – Agile, Empowered, Innovative
• We Do What’s Right – Safety, Sustainability, With Integrity

If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day – people who are #ProudtoBeBunge