Business Analyst

Job Summary We are seeking a Business Analyst for a direct hire opportunity in Pleasanton, CA, supporting IT Hygiene, compliance reporting, governance, and process maturity within a retail technology environment. This role is ideal for a detail-oriented IT professional who enjoys working across technology teams, business stakeholders, Scrum Masters, Technical Program Managers, and Business Analysts to improve operational visibility and compliance outcomes. This Business Analyst role offers the opportunity to contribute to high-impact IT governance initiatives in a collaborative, process-driven environment. The team values clear communication, continuous improvement, accountability, and cross-functional partnership. Candidates can expect supportive leadership, meaningful visibility across IT and business operations, and the chance to help mature enterprise processes that support long-term technology performance. Key Responsibilities Develop and operationalize sustainable reporting mechanisms to measure IT Hygiene adoption, maturity, compliance, and value realization. Partner with IT leaders, initiative owners, and business stakeholders to evaluate adherence to policies, standards, metrics, and governance expectations. Serve as a process-focused subject matter expert using Jira and ServiceNow to support workflow consistency, oversight, and process compliance. Identify, document, and communicate non-compliance issues, negative trends, emerging risks, and opportunities for improvement. Support the definition, implementation, and maturation of operating models that promote consistent process adoption across teams. Provide insights and reporting to IT Hygiene leadership to support corrective action, governance decisions, and continuous improvement. Compensation and Benefits Compensation: $40.00 to $45.00 per hour. Job Type: Direct hire. Location: Pleasanton, CA. Work Arrangement: Hybrid schedule requiring onsite work in the 2F office three days per week. Required Qualifications and Skills Develop compliance reporting and operational dashboards for IT Hygiene initiatives. Assess process adherence, governance compliance, and maturity across IT programs and teams. Support process oversight across Scrum Masters, TPMs, Business Analysts, and related stakeholders. Identify non-compliance trends, document findings, and support corrective action planning. 3 to 5 years of relevant experience in business analysis, compliance analysis, IT governance, IT project management, or process improvement. Strong expertise in Jira is required. ServiceNow experience is required. Experience acting as a Process SME in an IT, technology operations, or enterprise governance environment. Ability to define, implement, and mature operating models, workflows, process standards, and governance practices. Strong analytical skills with the ability to translate data, trends, and compliance findings into clear business insights. Excellent communication and stakeholder management skills, with the ability to work effectively across IT and business leadership teams. Comfortable working onsite in Pleasanton three days per week as part of a hybrid schedule. Preferred Qualifications Experience supporting IT Hygiene, IT compliance, IT governance, risk management, or technology operations initiatives. Experience in a retail technology environment. Prior experience working with Agile teams, Scrum Masters, Technical Program Managers, and Business Analysts. Experience creating reporting frameworks, maturity models, KPI tracking, or compliance scorecards. Strong documentation skills and experience supporting enterprise process improvement initiatives. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: The pay transparency policy is available here: For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #J-18808-Ljbffr AppleOne Employment Services