Community Manager

COMMUNITY MANAGER – Terracina at Elk Grove Family Apartments

USA MULTIFAMILY MANAGEMENT, INC. is engaged in the management of residential multifamily communities. We develop, build, own and manage our properties. Our properties are located throughout California and Nevada and range in size from 52 units to 397 units. We specialize in Tax Credit; Section 42 properties (LIHTC – Low Income Housing Tax Credit). USA Multifamily Management is a subsidiary of USA Properties Fund, Inc., a full-service, fully diversified, privately owned real estate investment and development organization.

When you join the USA team, you'll find a collaborative work environment and the opportunity to develop your talents in an organization that provides needed services to those in our communities.

We also offer:

• Medical, dental, vision, and chiropractic insurance.
• Paid time off, including holidays and 8 hours of paid volunteer time per year.
• Unpaid time off.
• Bonus program eligibility.
• A wellness incentive program.
• 401(k) retirement savings plan with company match.
• Life insurance
• Pre-tax healthcare and dependent care flexible spending accounts.
• Regular training opportunities and career development planning.
• Tuition assistance and professional designation reimbursement.
• A scholarship opportunity for dependents of full-time employees.
• An employee referral bonus program.
• Employee Recognition and Appreciation Events

Learn more about working for USA at:

We are seeking a Community Manager for our 124 unit Family Community in Elk Grove, CA. The Community Manager will report to the Regional Manager. This is a non-exempt position with a Monday through Friday work schedule. We offer a competitive rate, depending on experience, ranging from $30 - $31 per hour. The Community Manager will be required to reside at the Community to meet USA Multifamily Management Inc.'s legal obligation to provide on-site management personnel. An on-site 3 bedroom apartment will be provided at no charge.

Essential Duties and Responsibilities

The duties listed below are intended only as illustrations of the various types of work that could be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

• Routinely provides usable solutions to work-related problems; focuses on the good in a situation, approaching tasks and projects with a positive outlook.
• Responsible for providing direct supervision to all community staff
• Thinks through problems systematically and provides insight on possible solutions.
• Reinforces all safety policies and ensures that all maintenance needs at the community are met
• Diligent and disciplined when completing a task or project
• Handles difficult situations (resident complaints, concerns, and special requests, etc...) while keeping communication positive and professional
• Confident and self-assured
• Comfortable holding subordinates accountable for their actions and leads by example to maintain goals and timelines
• Meets all financial benchmarks as outlined in the budget developed annually; ensuring that income is at or above budget expectations while maintaining occupancy as outlined in the community budget.
• Maintaining rents at the tax credit maximum and reviewing the aged receivables report regularly and collecting outstanding balances from existing residents
• Reviews the aged receivables report regularly and collects outstanding balances from existing and past residents
• Reviewing and negotiating contracted expenses as directed by the District Manager, Area Managers Regional Manager and/or Asset Preservation.
• On a monthly basis, the Manager is expected to be able to produce a report outlining all significant variances in income/expenses; and a report detailing collections effort at the property.
• Post resident rent payments, posting subsidy/housing rent payments where applicable.
• Developing and maintaining positive, professional relationships with residents, vendors and team members
• Monitoring marketing efforts and developing new strategies as needed to address both short- and long-term marketing and leasing goals
• Conducting property tours and provides information about the property’s performance to owners, investors and regulatory agencies as required
• Leading periodic community meetings for the residents.
• Responsible for maintaining compliance with all general and property specific regulations. This may include LIHTC at varying levels of the area median income, Bond, MHP, MHSA, RHCP, and/or HOME program requirements.
• Resident recertifications are completed on time each month
• All initial applications are completed within two weeks of application date
• For mixed-income communities, ensuring that the applicable fraction for each building is consistently maintained
• Responsible for interviewing and recommending candidates to fill vacant positions. They are responsible for ensuring that the selected candidate is on-boarded according to USA policy.
• Identifying and leveraging the strengths of each employee to maximize their value to the organization
• Completing regular performance reviews along with a formal annual performance appraisal for each employee
• Ensuring that each employee is trained in the specific skills required to complete her/his job, coaching employees to success in executing assigned tasks using available resources.

REQUIRED SKILLS

• Must have at least two (2) years of experience in on-site property management, with Tax Credit knowledge
• Computer skills in Microsoft Word and Microsoft Excel
• Knowledge of YARDI Voyager

EXPERIENCE & EDUCATION

• Management of on-site staff and resources
• Successful track record of meeting property goals
• Low Income Housing Tax Credit experience
• Must have a valid CA driver’s license & reliable transportation
• High School Diploma or GED required

TO APPLY

Attach resume to online application

USA Multifamily Management, Inc. is an equal opportunity employer and a drug free work place.