Patient Access Representative (PRN)

Careers With Purpose

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Facility: Marsh Med Ctr Iron Mtn

Location: Iron Mountain, MI

Address: 1721 S Stephenson Ave, Iron Mountain, MI 49801, USA

Shift: Varies

Job Schedule: PRN

Weekly Hours: Varies

Salary Range: $17.11 - $22.52

Union Position: Yes

Department Details: Marshfield Medical Center-Dickinson is seeking a motivated, detail-oriented candidate to join our Patient Registration team. We value candidates who are accustomed to multitasking, are comfortable utilizing computers, and have great customer service skills. We offer one-on-one training, great work-life balance, and a supportive team. If you desire to be part of a healthcare team dedicated to providing optimal care and customer service, we'd encourage you to apply!

Position Details: Union: AFSCME Position Type: PRN Shift Length(s): 8, 10, or 12 hours Start Time(s): 6:00am, 7:00am, 8:00am, 9:15am, 1:00pm, 3:00pm, 4:00pm, or as assigned (with weekend and holiday shifts offered as available). Shift times and days may vary given the nature of PRN positions. Overtime Status: 8+ hours in 1 day or 80+ hours in 2 work weeks

Job Summary

The Patient Access Representative is responsible for the collection of registration data to accurately identify, interview, admit and register patients. This individual will provide exceptional customer service to meet the needs of customers. Operates computer and phone system to appropriately and accurately input or retrieve patient information. Verifies and updates insurance cards/eligibility and other billing-related documents and completes work list activities to ensure work assigned is completed in a timely manner. Enters appointment information as needed to facilitate registration at walk-in desks. Prepares and completes patient documents including obtaining patient signatures on forms/consents to ensure timely and accurate billing. Assists patients with information on Financial Assistance, patient bill of rights, and Notice of privacy Practices ensuring compliance with payer and regulatory requirements. Collects non-covered amount and personal amount due for the planned visit to meet department collection goals and patient experience expectations. Attains productivity benchmarks and department standards, including but not limited to point of service collections and insurance eligibility to warrant timely payments and accurate claims. Depending on the setting, may perform scheduling duties. Regular attendance is required in order to carry out the essential functions of the position. Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge and abilities to perform, within scope, role specific functions. Other duties as assigned.

Qualifications

Direct customer service experience in a professional business setting. Experience working with a business-oriented computer program required. Knowledge of medical insurance and one year experience in a healthcare facility including direct patient contact and customer service preferred. Certified Health Access Associate (CHAA) preferred. Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call View phone number on click.appcast.io or send an email to View email address on click.appcast.io. Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.