Client Success Manager - Commercial Facilities Services

Client Success Manager – Commercial Facilities Services Location: Scottsdale, AZ, US Job Number: 6812330 Posted: 05-25-2026 Experience: Manager Salary: $95,000 - $120,000 per year Responsibilities Serve as the primary relationship manager for assigned commercial service accounts Ensure clients receive exceptional service and timely resolution of operational issues Coordinate with HVAC, plumbing, electrical, and facility service teams to drive successful service delivery Conduct regular client meetings, account reviews, and satisfaction discussions Monitor service performance metrics, work order completion, response times, and customer satisfaction Proactively identify opportunities to improve client experience and strengthen partnerships Support contract renewals, service agreement reviews, and account retention initiatives Partner with business development teams to identify account expansion opportunities Maintain accurate CRM documentation, account activity, and client communications Prepare account performance reports and participate in internal account review meetings Facilitate successful onboarding and transition of newly awarded service accounts Qualifications Bachelor's degree preferred; equivalent experience considered 5+ years of account management, customer success, client relations, facilities management, property management, or service operations experience Experience supporting commercial facilities, HVAC service, mechanical services, building operations, construction services, or related industries preferred Proven ability to manage multiple client relationships and priorities simultaneously Strong communication, presentation, and relationship-building skills Experience working cross-functionally with operations and service teams Familiarity with CRM platforms such as Salesforce, HubSpot, or similar systems Strong organizational skills with exceptional follow-through and attention to detail Data-driven approach to performance tracking and customer satisfaction Perks Competitive base salary plus bonus opportunity Medical, dental, and vision coverage 401(k) with company match Employee ownership program Generous PTO and paid holidaysProfessional development and career growth opportunities Collaborative, team-oriented culture Long-term career stability with an industry-leading organization A bit about us We are a leading provider of commercial facility services, partnering with businesses across healthcare, industrial, education, commercial real estate, manufacturing, and mission‑critical environments. Our team delivers HVAC, mechanical, plumbing, electrical, and building systems solutions that help clients operate efficiently, minimize downtime, and maintain safe, reliable facilities. Through a commitment to service excellence, technical expertise, and long‑term partnerships, we help organizations keep their facilities running at peak performance. Why join us? Join an established organization with a strong reputation in commercial facility services Work with a diverse portfolio of commercial and industrial clients across multiple industries Collaborate with experienced operations, service, and business development teams Play a key role in customer retention, satisfaction, and account growth initiatives Enjoy opportunities for professional development and career advancement Be part of a culture that values teamwork, accountability, customer service, and continuous improvement Competitive compensation, comprehensive benefits, and long‑term career stability #J-18808-Ljbffr LeoForce