Product Director, ChaseNet Analytics-Payments-Executive Director

Lead analytics strategy and delivery for ChaseNet, turning payment data into insights that improve client outcomes and profitability.

Help shape how merchants understand and improve payment performance using analytics that are built for scale. In this role, you’ll lead the strategy and delivery of ChaseNet Analytics—translating complex data into clear insights for clients and senior leaders. You’ll influence product direction by connecting analytics to revenue, cost, and profitability drivers. You’ll partner closely with product, engineering, data, and finance teams to deliver high-impact capabilities. If you’re energized by data storytelling and building analytical products, we’d love to meet you.

As a Product Director in ChaseNet Analytics, you will own the product strategy, roadmap, and delivery of analytics capabilities that help merchant clients and internal stakeholders understand payment performance and help optimize product revenue and profitability. You will translate complex datasets into executive-ready narratives and insights, and you’ll bring a confident, client-facing presence to influence decisions and outcomes.

Job responsibilities

• Define and execute a multi-quarter product roadmap aligned to business objectives, client needs, and platform scalability
• Translate complex datasets into clear narratives and executive-ready insights
• Present analytics insights confidently to merchant clients and senior internal stakeholders
• Build and maintain reporting on economics (revenue, costs, and profitability drivers)
• Develop tooling to identify pricing and repricing opportunities and quantify trade-offs
• Monitor network and fee changes and ensure value-generation tools accurately quantify client savings and benefits
• Partner with product, engineering, data, and finance to support product expansion, value-added services, and business cases
• Co-lead pricing and repricing discussions with finance partners, providing data-driven recommendations
• Set direction for intuitive analytical user experiences, dashboards, and visual storytelling patterns
• Drive alignment across stakeholders by prioritizing effectively, managing trade-offs, and communicating decisions transparently

Required qualifications, capabilities and skills

• 10 years of product management experience or equivalent relevant experience
• Demonstrated technical and data fluency, including partnering with engineering and data teams on instrumentation, data quality, and analytics workflows
• Proficiency in Structured Query Language (SQL), including the ability to query data, validate metrics, and diagnose analytical issues
• Experience specifying and delivering dashboards and visual analytics, including measures, drill-downs, segmentation, and user experience patterns
• Strong executive communication skills, with the ability to tailor messages for technical and non-technical audiences
• Strong business acumen and ability to connect analytics outputs to commercial outcomes
• Demonstrated ability to lead cross-functional collaboration and continuous improvement
• Strong prioritization and program/project management capabilities with a track record of on-time delivery
• Results-oriented approach with demonstrated measurable business impact

Preferred qualifications, capabilities and skills

• Familiarity with payments, credit card processing, and merchant acquiring environments
• Experience with Python for data manipulation and root-cause analysis
• Exposure to applied machine learning or artificial intelligence (for example, anomaly detection, segmentation, or natural-language analytics features)
• Experience building or scaling business-to-business, platform, or enterprise analytics products
• Consulting experience (strategy and/or analytics) and/or a master’s degree (for example, business, computer science, mathematics, or related field)

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.

You have passion for translating data into insights for clients that will improve product performance!