Field Service Technician

Company: Watermark ESP


About Us
Watermark is a manufacturer's representative for a wide range of products for the plumbing, HVAC, sewer, irrigation, and infrastructure markets. Headquartered in Indiana, with a location in Ashland, OH, we service the Midwest and Mid-Atlantic markets and help manufacturers distribute their products efficiently through progressive channel strategies. We also provide a range of services to channel partners, including contractors, engineers, and distributors to ensure their projects succeed with quality products yielding superior solutions.


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Position Overview

Watermark / SOS is seeking a dependable, hands-on Service Technician to join our team supporting customers in the wastewater industry. This position is responsible for servicing, troubleshooting, repairing, and maintaining wastewater treatment equipment at customer locations.

The ideal candidate is mechanically inclined, enjoys solving problems, takes pride in quality workmanship, and is comfortable interacting with customers on a daily basis. This is a customer-facing position where strong communication skills and a professional attitude are just as important as technical ability.

Key Responsibilities

• Diagnose, troubleshoot, repair, and maintain wastewater treatment equipment and related systems.
• Perform scheduled preventative maintenance and emergency service calls at customer locations.
• Identify mechanical, electrical, hydraulic, and other equipment issues and determine appropriate repairs.
• Install, replace, and adjust pumps, motors, controls, valves, piping, and other wastewater system components.
• Communicate directly with customers regarding equipment issues, repairs, service recommendations, and system operation.
• Provide professional, courteous customer service while representing Watermark / SOS in the field.
• Complete accurate service reports, documentation, and maintenance records.
• Maintain a clean, organized, and safe work environment.
• Follow company safety procedures and applicable wastewater industry requirements.
• Coordinate with customers and the internal team to ensure service needs are addressed efficiently.
• Travel to customer sites as needed to perform service and repairs.
• Continue developing technical knowledge of wastewater treatment systems and equipment.

Qualifications

• Previous experience in wastewater, water treatment, industrial maintenance, mechanical service, or a related field is preferred.
• Strong mechanical troubleshooting and problem-solving skills.
• Electrical or controls experience is a plus.
• Ability to read and understand equipment manuals, schematics, and technical documentation.
• Comfortable using hand tools, power tools, meters, and other service equipment.
• Strong communication and customer-service skills.
• Ability to work independently while also being part of a team.
• Reliable, self-motivated, and able to manage multiple service calls and priorities.
• Valid driver's license and acceptable driving record.
• Ability to work outdoors and in a variety of field conditions.
• Ability to safely lift, carry, climb, bend, kneel, and perform the physical requirements associated with field service work.

What We're Looking For

We're looking for someone who likes fixing things and enjoys working with people. Our technicians are often the face of Watermark / SOS when working at a customer's facility, so professionalism, reliability, and a willingness to communicate are essential.

Experience in wastewater is valuable, but we are also interested in candidates with strong mechanical, electrical, industrial, agricultural, HVAC, plumbing, or equipment-service backgrounds who are willing to learn the wastewater industry.

#watermarkeps

Watermark operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.