Program Services Manager

Job Description

Job Description

SUMMARY:

The Program Services Manager is responsible for overseeing the day-to-day operations in Program Services. In addition, the Program Services Manager supervises assigned case management staff. This person coordinates and conducts educational activities and in-service training for staff; assists with the coordination of volunteers and partners; implements Chapman Partnership’s Performance Improvement Plans; assumes Risk Management duties; and participates in networking activities in the community. The role requires a strong understanding of trauma-informed practices and Housing First principles.

DUTIES AND RESPONSIBILITIES:

• Responsible for day-to-day operations of Program Services, consistently completing assigned tasks professionally, accurately, and on time.
• Assist in maintaining Program Services budget within established parameters, monitoring overtime, petty cash and preparing/reviewing reports per policy
• Coordinate the activities for Program Services staff; direct the activities of the case management staff and others; coordinate and conduct orientation of staff, students and ancillary staff; complete staff performance evaluations properly per policy and timeframe; coordinate and monitor Program Services activities with Operations
• Consistently plan time to achieve maximum productivity and efficiency; adjust personal schedule in conjunction with the department scheduling and agency need; monitor special events volunteer activities per designated policy and timeframe
• Develop and conduct educational activities and training programs for program staff; develop calendar of activities; coordinate and participate in the training of staff; conduct customer satisfaction surveys, analyze data and prepare monthly reports; prepare and analyze productivity and performance reports
• Implement and oversee trauma-informed practices within the program services, ensuring staff are trained and adhere to these practices.
• Integrate Housing First principles into service delivery; ensuring clients receive support that promotes stable and permanent housing.
• Perform other assignments or tasks as deemed necessary.

SUPERVISORY RESPONSIBILITIES:

• Directly supervises approximately 6-8 employees between the 2 centers.

• Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

• Bachelor’s degree in social services, human services or related field; or equivalent experience. CAP certification preferred.
• Minimum of three (3) years practical experience working in social services, human services and/or with the homeless population supplemented by the required education; four (4) years’ experience may substitute for the education requirement.
• Knowledge of trauma-informed practices and Housing First principles is essential.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of social services, counseling and behavior sciences.
• Overall understanding of the issues affecting our residents.
• Experience working with vulnerable populations.
• Ability to be professional, flexible, respectful, and calm.
• Ability to work well with others.
• Ability to lead by example.

• Ability to provide effective support and guidance to further develop professionals within the Program Services department.

• Exceptional verbal and written communication skills.
• Computer Literate.
• Solid social service management skills.
• Bilingual in English and Spanish and/or English and Creole preferred.