Reservation Supervisor (SPC)

Reservation Supervisor (SPC) Presbyterian Church USA – Stony Point, New York, United States. About this position Overview Stony Point Center, owned and operated by PC(USA) for over 40 years, is located in the scenic Hudson River Valley, 45 minutes northwest of New York City in beautiful upstate New York. It rests on 30 acres of nature, gardens and farmland with a meditation space, labyrinth and art space to help guests explore faith, creativity, community and leadership building. Stony Point Center is committed to welcoming guests from all walks of life, fostering dialogue, inspiring spiritual work and eradicating systemic racism and institutionalized poverty. Basic Commitment This position calls for a commitment to the mission of the PC(USA) as noted in its theological confessions, the Book of Order, and the actions of the General Assembly. Position Purpose To lead and supervise the group reservations process from inquiry through post‑stay, ensuring strong sales performance, accurate booking operations, and a high‑quality, mission‑aligned guest experience. Roles and Responsibilities Serve as a primary reservations specialist when groups are ready to book. Supervise Reservations team – assist in hiring, training, scheduling and supervising departmental employees to achieve performance objectives and meet department standards. Track sales and meet monthly sales goals, monitoring, encouraging, and facilitating the life cycle of a group from initial inquiries through returning guests. Serve as the final set of eyes on each contract before it goes out for signatures, ensuring accuracy. Keep accurate guest group communication records (through contact log) to ensure all staff are on the same page; train and hold staff accountable. Ensure phone calls and emails are returned/answered in a timely manner and with accurate information by staff; step in for assistance when needed. Be kind but firm when group leaders ask for exceptions to SPC booking policies; use judgment based on Stony Point Center guidelines, values, and mission. Track guest group planning progress to ensure a successful and smooth experience and encourage returning guests, resolving issues via problem‑solving or communication with the Guest Services Manager. Greet group planners upon arrival (when GM is not available) to welcome them and reiterate agreed‑upon details. Interact with guests and staff to present Stony Point Center in a positive and hospitable way. Support front desk staff when needed to ensure smooth check‑in and check‑out with guest groups. Other duties as assigned by Guest Services Manager and Directors. Requirements Minimum of an associate or bachelor’s degree preferred. 5+ years’ experience in a similar position. Demonstrated computer skills—especially Word and Excel. Well‑spoken, sensitive to guest & staff needs. Ability to understand, create and execute effective plans. Outgoing and friendly. Great attention to detail. Ability to be flexible and stay calm during busy times. Works well with others. Embraces diversity. Helpful Skills Deep understanding and commitment to cultural and racial ethnic inclusiveness; value diverse groups, ethnicities, genders, communities, cultural constituencies and points of view; relate well to people from all walks of life and varying theological perspectives. Proficiency in both English and Spanish is very helpful. Required Competencies Champion the aspirational purpose, values, ministry priorities, and work plan of the Interim Unified Agency (IUA) in all work relationships. Enact a bias toward taking responsibility. Able to work without direction. Can work in a fast‑paced and high‑pressure environment. Current, clear license to operate a vehicle. Even‑tempered, self‑motivated, supportive. Strong collaborative spirit. Deep understanding of and commitment to cultural and racial ethnic inclusiveness; value diverse groups, ethnicities, gender‑expressions, communities, cultural constituencies and points of view. Physical Requirements Lift/carry objects weighing up to 50 lbs at times; perform climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, touching, feeling, hearing, seeing. Work both inside and outside; bulk of work performed at front desk. Hours may include some weekends and evenings. Benefits We believe a balanced life, with time for work, leisure, and spiritual nurture, makes us healthier and more productive colleagues. The PC(USA) offers a competitive benefits package for eligible employees including Medical, Dental, Pension Plan, Short‑Term and Long‑Term Disability, Employee Assistance Program (EAP), Flexible Spending accounts, 403(b) Retirement Savings Plan, Vacation Days, Sick Days, and Paid Holidays. EEO/Equal Opportunity Statement Our faith in God inspires our commitment to diversity, equity, inclusion, and belonging, grounded in scripture, the Constitution of the Presbyterian Church (U.S.A.), and the actions of the General Assembly of the Presbyterian Church (U.S.A.). Presbyterian Church (U.S.A.) is committed to being an Equal Employment Opportunity Employer as defined by the U.S. government, including gender identity and sexual orientation. Candidates from Presbyterian communities in the global south and other historic Presbyterian Communities of Color, preferably with theological training and fluency in languages other than English, are encouraged to apply. Salary and Working Hours Salary: $18.94 – $25.29 per hour. Working Hours: Friday – Tuesday, 11:00 a.m. – 7:00 p.m. #J-18808-Ljbffr Presbyterian Church USA