Service Desk Officer

Job Description

Job Description

Be Challenged and Make a Difference

In a world of technology, people make the difference. We believe if we invest in great people, then great things will happen. At AnaVation, we provide unmatched value to our customers and employees through innovative solutions and an engaging culture.

Description of Task to be Performed:

AnaVation is seeking an experienced cyber professional to join our team and support our mission critical customer in Reston, VA. As a Service Desk Officer, you will serve as the primary contact point for users experiencing technical issues or system requests. You will log, diagnose, and resolve hardware, software, and network problems, while escalating complex issues to specialized teams.

Duties include but are not limited to:

• The Service Desk Officer is a Systems Operations Center Administrator position.
• Work is technical in nature providing Tier 1 Service Desk support for ATIP customers from telephone, email and ticketing system requests in support of a customer's mission-oriented IT infrastructure.
• The Service Desk Officer monitors Network and Server Infrastructure, performs initial troubleshooting on LAN & WAN data telecommunications equipment plus the supporting applications and services.
• This requires Tier 1 troubleshooting and problem solving using on-the-job experience, documentation, knowledge bases, and deployed network and IT management tools.
• Candidate will serve as liaison between the end users / customers and senior technical staff if problems are escalated.
• The Service Desk Officer processes routine customer work orders such as enabling network ports, managing software licenses, and adding system accounts.

Required Qualifications:

• Clearance: Active TS/SCI Clearance with CI Polygraph
• Education & Years of Experience: HS with 4 years of experience related to specific functional area (Education requirements are flexible depending on experience.)
• Certifications:  Hold or attain a CySA+ or equivalent IAT Level II certification.
• Experience and knowledge on:
  • Excellent verbal (Phone customer interaction skills) and written communication skills.
  • Experience with general information technology.
  • Willingness to work in Northern Virginia (Reston)
  • Ability to work both as part of a team and independently.

Preferred Qualifications:

• Experience with WAN / LAN / Networking Technologies.
• Experience with MS Windows, Linux Administration.
• Experience with LAN Cabling (CAT5, Fiber, Ethernet etc.)
• Experience using SolarWinds or other IT Management system
• Experience using ServiceNow or other ticket-tracking system

Benefits

• Generous cost sharing for medical insurance for the employee and dependents 
• 100% company paid dental insurance for employees and dependents 
• 100% company paid long-term and short-term disability insurance 
• 100% company paid vision insurance for employees and dependents 
• 401k plan with generous match and 100% immediate vesting 
• Competitive Pay 
• Generous paid leave and holiday package 
• Tuition and training reimbursement 
• Life and AD&D Insurance

About AnaVation

AnaVation is the leader in solving the most complex technical challenges for collection and processing in the U.S. Federal Intelligence Community. We are a US owned company headquartered in Chantilly, Virginia. We deliver groundbreaking research with advanced software and systems engineering that provides an information advantage to contribute to the mission and operational success of our customers. We offer complex challenges, a top-notch work environment, and a world-class, collaborative team.

If you want to grow your career and make a difference while doing it, AnaVation is the perfect fit for you!

AnaVation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.