PUBLIC DEFENDER INTAKE SPECIALIST Series (Public Defender Intake Specialist I & II)

Introduction As a State agency, Maryland Office of the Public Defender (MOPD) is an affirmative action and equal opportunity employer. MOPD is committed to the full inclusion of all qualified individuals without regard to race, color, religion, sex, physical or mental disability, age, sexual orientation, gender identity, national origin, veteran status or genetic information. All applicants must be able to communicate with clients and visitors, and possess the ability to complete tasks in a fast‑paced work environment. Applicants must be able to work in various positions, and travel to various courtrooms and office environments throughout the state. MOPD is further committed to providing equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities by modifying or adjusting the job application process or the job or work environment to make reasonable accommodations to the known applicant or employee to enable the applicant or employee be considered for the position they desire; to perform the essential functions of the position in question; or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation imposes an undue hardship. Applicants must be able to operate a computer and other office equipment. Applicants must have access to a motor vehicle or be able to navigate public transportation. If a reasonable accommodation is needed, please contact Tawanda Jackson, Human Resources Supervisor, View phone number on click.appcast.io View email address on click.appcast.io

GRADE ASTD9

Main Purpose of Job The Public Defender Intake Specialist I & II, is the first interaction clients have with the Office of the Public Defender. Professionalism and people skills are a must. Intake Specialists will answer phones, enter data and interview clients for information relevant to case files and to determine eligibility for representation by the Office of the Public Defender. Employees in this classification do not supervise. MINIMUM QUALIFICATIONS Public Defender Intake Specialist I Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: Six months of experience interviewing persons for the purpose of obtaining and verifying background or financial information. Notes: 1. Candidates may substitute additional experience interviewing persons for the purpose of obtaining background or financial information on a year-for-year basis for the required education. 2. Candidates may substitute 60 credit hours from an accredited college or university for the required experience. 3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Compliance Inspection and Support classifications or Compliance Inspection and Support specialty codes in the Inspection, Investigation, Enforcement, and Compliance field of work on a year-for-year basis for the required experience. Public Defender Intake Specialist II Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: Eighteen months of experience interviewing persons for the purpose of obtaining and verifying background or financial information. Notes: 1. Candidates may substitute additional experience interviewing persons for the purpose of obtaining background or financial information on a year-for-year basis for the required education. 2. Candidates may substitute sixty credit hours from an accredited college or university for six months of the required experience. 3. Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university for the required experience. 4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Compliance Inspection and Support classifications or Compliance Inspection and Support specialty codes in the Inspection, Investigation, Enforcement, and Compliance field of work on a year-for-year basis for the required experience. DESIRED OR PREFERRED QUALIFICATIONS Proficiency in data entry, strong communication skills and experience working in a fast paced retail or office environment. Customer service experience and a strong interest in working with indigent defendants and their families. Experience working with CJIS and/or JIS systems. LICENSES, REGISTRATIONS AND CERTIFICATIONS Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland. SELECTION PROCESS Applicants who meet the minimum qualifications will be admitted to the examination for this classification. Successful candidates will be ranked as BEST QUALIFIED, BETTER QUALIFIED, OR QUALIFIED and placed on the employment (eligible) list for at least one year. EXAMINATION PROCESS The examination will consist of a rating of your education, training and experience related to the requirements of the position. You may be required to complete a qualifications supplement, or the rating may be based on your application. Therefore, it is important that you provide complete and accurate information on your application. Report all experience and education that is related to this position.

BENEFITS STATE OF MARYLAND BENEFITS

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