RETAIL FOOD SERVICE MANAGER

Morrison Healthcare Salary: 75,000 - 90,000 / year based on experience Other Forms of Compensation: Flexible Paid Time Off, Benefits, 401K, Training Pay Grade: [[payGrade_obj]] About Morrison Healthcare Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually. Morrison Healthcare is a member of Compass Group USA Job Summary The Retail Food Service Manager is an exciting opportunity for a dynamic, customer-focused leader who is passionate about delivering exceptional dining experiences in a healthcare environment. This role oversees the daily operations of a high-volume hospital cafeteria and retail food service program, ensuring outstanding food quality, customer satisfaction, financial performance, and operational excellence. The Retail Food Service Manager is responsible for managing all aspects of cafeteria operations, including staff leadership, food safety and sanitation, inventory management, financial controls, patient and guest satisfaction initiatives, and retail program development. The successful candidate will foster a positive dining experience for patients, visitors, and healthcare staff while maintaining compliance with healthcare and regulatory standards. Key Responsibilities Direct and oversee daily retail dining and cafeteria operations to ensure efficient, high-quality service delivery. Recruit, hire, train, develop, and supervise frontline food service associates and supervisors. Manage staffing schedules, labor productivity, payroll processes, and team performance. Maintain adherence to food safety, sanitation, infection prevention, and regulatory compliance standards. Oversee cash handling procedures, point-of-sale operations, and retail financial controls. Develop and manage operational budgets, forecasting, financial reporting, and expense controls. Monitor food, labor, and supply costs while identifying opportunities to improve operational efficiency. Manage purchasing, receiving, and inventory control to ensure product availability and minimize waste. Collaborate with culinary, nutrition, and marketing teams to introduce new menu offerings, retail concepts, and promotional programs. Ensure a clean, welcoming, and customer-focused environment for employees, visitors, and patients. Build and maintain strong relationships with hospital leadership and departmental stakeholders. Analyze customer feedback, sales trends, and operational metrics to drive continuous improvement. Preferred Qualifications Associate's or Bachelor's degree in Hospitality Management, Culinary Arts, Food Service Management, Business Administration, or a related field preferred. Three or more years of progressive leadership experience in food service, retail dining, hospitality, or healthcare food service operations. Previous management experience in a hospital, healthcare system, senior living community, or similar environment preferred. Strong knowledge of retail dining operations, food production, merchandising, customer service, sanitation, and cost management. Demonstrated ability to lead, coach, and develop diverse teams in a fast-paced environment. Excellent interpersonal, written, and verbal communication skills. Experience managing budgets, financial reporting, forecasting, and performance metrics. Proficiency with Microsoft Office applications and food service management systems. ServSafe® Manager Certification required or obtained within designated timeframe. Strong commitment to customer service, patient experience, and operational excellence. Benefits Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Flexible Time Off Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. Equal Opportunity Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Eligibility and Accommodations Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Background Screening Certain positions may require Florida Level 2 background screening. Details: Other Information Applications are accepted on an ongoing basis. Morrison Healthcare maintains a drug-free workplace. Req ID: 1560984 Morrison Healthcare AMY S MILLER [[req_classification]] #J-18808-Ljbffr