Customer Project Manager

Customer Project Manager

The Customer Project Manager oversees and coordinates the end-to-end order fulfillment process in a manufacturing environment. This role actively communicates directly with high value customers, from receipt of PO to delivery, you will be managing their expectations, collecting and sharing information to ensure a smooth experience.

In a heavily cross-functional context, this role accurately and efficiently coordinates internally with engineering, accounting, production, logistics, and customer service teams.

Where You'll Work

This role will be based in our Houston offices. You must be willing to work in the office full-time, outside of our bi-weekly WFH Fridays.

Key Responsibilities

• Act as the primary point of contact for customers regarding order status, changes, or issues.

• Manage the entire order lifecycle: receive, review, enter, and track customer orders in the ERP system.

• Coordinate with production planning to ensure orders are scheduled and manufactured on time.

• Liaise with logistics and shipping teams to arrange timely delivery of finished goods.

• Monitor inventory levels to confirm availability of finished goods.

• Resolve order discrepancies, delays, or quality issues with internal teams.

• Maintain accurate and up-to-date records in all relevant systems.

• Support sales and customer service teams with order-related queries.

• Ensure compliance with company policies, industry standards, and any applicable regulations.

Qualifications

• Bachelor's degree in Industrial Engineering, Business Administration, Supply Chain Management, Logistics, or a related field (or equivalent experience).

• 35 years of experience in order management, sales operations, or supply chain within a manufacturing environment.

• Familiarity with ERP systems (e.g., NetSuite, HubSpot, Monday.com, Shipwell) and order processing workflows.

• Strong understanding of production scheduling and inventory management principles.

• Excellent organizational and time-management skills with keen attention to detail.

• Ability to manage multiple priorities and deadlines in a fast-paced environment.

Bonus Points

• Customer-focused mindset with strong negotiation and conflict-resolution skills.

• Team-oriented with the ability to work independently when needed.

• Effective written and verbal communication for cross-functional collaboration and customer interaction.

• Ability to analyze data and generate meaningful reports.

Benefits

• Subsidized health, dental, and vision insurance

• Equity (options) in a rapidly growing startup

• 401(k) with 4% employer match

• Unlimited PTO

• Parental leave

• Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA)

• Commuter benefits