General Manager

This job posting is for employment at an independently owned and operated franchisee of Denny’s.

Accountability

Reporting to the Area Director, the General Manager will be responsible for overall restaurant operations execution and management of staff, controllable profit plan achievement, guest count growth, and sales building activities. Additional responsibilities include focus on employee selection, retention, continuous operational improvement, and a strong commitment to hospitality and guest satisfaction. General Managers must have a strong commitment to and exhibit Denny’s Guiding Principles when interacting with others.

Job Responsibilities

• Guests: Makes sure that all Restaurant Managers and employees put “Guests First” to ensure a respectful and enjoyable environment, satisfied guests, and repeat business.
• Customer service focus at all times.
• People:
  • Working to create and maintain a respectful and enjoyable environment for our employees.
  • Recruiting and selecting effectively.
  • Using corporate training programs, individual development plans, and work assignments to develop employees’ knowledge and skills for kitchen and front of house staff.
  • Providing timely, constructive coaching and feedback.
• Restaurant Operations:
  • Making sure food preparation, handling, and storage guidelines are consistently followed.
  • Enforcing sanitary practices for the general cleanliness and maintenance of the restaurant.
• Growth:
  • Developing and executing a local store marketing plan.
  • Building strategic relationships in the community with civic, business, school, and professional organizations.
  • Ensuring timely and quality implementation of all Divisional and National marketing promotions and co-op marketing initiatives.
• Financials:
  • Interpreting financial and operational reports and schedules; analyzing data and identifying gaps in operating performance; and developing solutions to ensure that operating goals are achieved by:
  • Scheduling properly using company systems and tools.
  • Effective food cost management.
  • Proper food and supply ordering.
• Security: Monitoring to ensure that proper security procedures are in place to protect guests, employees, and company assets.
• Asset Management: Monitoring to ensure that proper cash handling and inventory management procedures are in place to protect and conserve company assets.
• Compliance: Maintaining compliance with all Denny’s employment policies, as well as state, local, and federal regulations.
• Problem Resolution: Proactively ensuring that problems are addressed and resolved (such as customer complaints, employee relations issues, facilities or security issues, etc.). Involves support resources, such as the ADO or Human Resources Director, as appropriate.
• Teamwork: Performing other duties as needed or assigned; willingly assisting others without being asked.

Competencies

• Focusing on Guests: Has a “Guests First” mindset. Understands who his/her guests are and is dedicated to exceeding their expectations. Puts guests first while balancing the needs and priorities of the business to create win/win solutions. Focuses on the floor during peak business period.
• Driving for Results: Is “Hungry To Win” for self, team, brand, and franchise. Pushes self and others for results that move the business forward. Can be counted on to meet or exceed goals successfully.
• Working Collaboratively: Values and lives the “Power of We” through words and actions. Works well with all people – guests, franchisees, support employees, supervisors, subordinates, peers, vendors, etc. Is able to build and effectively manage productive relationships. Recognizes an individual's contributions and works with and through others to achieve common goals.
• Personal Accountability and Decision Making: Earns the respect and trust of others by taking initiative and honoring commitments. Makes timely, informed decisions and owns outcomes for those decisions. Is open to new and differing perspectives when making a decision. Understands the impact of his/her words and actions and strives to be a positive influence on others.
• Managing Talent: Understands the Denny’s family is our most important asset and sees each member of the team as a valuable part of the whole. Surrounds self with the best team and makes tough, yet timely and appropriate, people decisions. Provides effective, timely feedback and coaching. Selects strong, competent candidates and is able to develop strong leaders by providing challenging assignments.
• Leadership Courage: Acts and leads with conviction; stands up for self and team appropriately. Speaks up professionally and promptly to address issues and provide solutions. Gives others direct, timely, and constructive feedback.
• Business Acumen: Knows how the business works and how it relates to the marketplace. Open to innovative ways to achieve solutions to move the business forward. Sees the “big picture”; understands how operational and support functions work together for the growth and success of the business.

Essential Functions

• Must be able to lift a tray weighing up to 25 lbs.
• Must be able to lift and carry supplies and equipment weighing up to 50 lbs; place items on high and low shelves in office, storerooms, service areas, walk‑in coolers, and freezers.
• Must be able to bend, stoop, reach, lift, and grasp.
• Must be able to hear well in a loud environment to respond to employee and guest needs.
• Must meet any state, county, or municipal regulation pertaining to health risk concerns about food handling.
• Must be able to operate point‑of‑sale system and differentiate between monetary denominations.
• Must be able to work with all Denny’s menu products.
• Must be able to work with potentially hazardous chemicals.
• Must have sufficient mobility to move and operate in confined work area.
• Must be able to work inside and outside the restaurant.
• Must be able to observe staff and all aspects of restaurant operations.
• Must be able to stand and walk during an 8 to 10‑hour shift; occasional shifts in excess of 10 hours may be required due to the demands of the business.
• Must be able to tolerate extreme temperature changes in kitchen and freezer areas.

Position Qualifications

• Minimum of 3 years’ experience in restaurant, hospitality, or retail management; additional operations and/or leadership experience strongly preferred.
• Associate’s or Bachelor’s degree preferred or equivalent combination of education and experience.
• Food Safety Manager certification required.
• Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization.
• Ability to communicate effectively, both orally and in writing, in the English language.
• Possesses basic math skills (add, subtract, multiply, divide).
• Places a value on diversity and shows respect for others.
• Proven ability to problem solve and handle high‑stress situations.
• Interprets financial statements and understands contributing factors.
• Identifies and anticipates opportunities for improvement and implements corrective action steps. Must be able to perform job duties of every position.
• Must be prepared to multitask in accordance with the demands of the business.
• Ability to work weekends, holidays, evenings, and additional shifts as needed.
• Available to travel, including occasional overnight and airline travel when applicable.
• Licensed to operate an automobile without hours of operations restrictions.
• Has reliable transportation in order to meet banking obligations.

Denny’s Guiding Principles

• Guests First: They’re more than just customers or consumers. They are our guests and we invite them into our homes with open arms.
• Embrace Openness: Open means so much more than just being open for business 24/7. It means being open to all people, appetites and budgets.
• Proud of Our Heritage: We are the classic American diner and proud of everything that means.
• Hungry to Win: We are constantly looking ahead. We are always moving, striving for more.
• The Power of We: Our Denny’s family is our most important asset. We trust, support and respect each other.

This job description is intended to describe the general nature and level of work being performed by the employee assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position.

TAC Holdings may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. This job description does not constitute a contract for employment and may be changed at the discretion of Denny's with or without notice.

Mandatory Requirements

• High School Graduate or equivalent, advanced education preferred.
• A minimum of two years experience in a restaurant as a General Manager or comparable position.
• Must successfully complete the Denny's Management training program.
• Must be legally eligible for employment in the US.
• Background Check required.