Director, Clinical Excellence

Company Overview

Join us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team, obsessed with progress, in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis, streamlining complexity and cost, because patients deserve “better” now, not some day.

At Outset we’re revolutionizing an industry and changing lives. We’re impacting what the future of dialysis looks like by creating a first-of-its-kind technology in order to reduce the cost and complexity of dialysis. FDA cleared for use across care settings, from the hospital to the clinic to the home, the Tablo® Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care. We’re giving providers time back to focus on patient care. And we’re giving patients the power to take control of their life and get back to enjoying the things they love.

Position Overview

The Director, Clinical Excellence will lead the clinical excellence managers in their region through account management and customer success. The Director, Clinical Excellence will be responsible for fostering relationships with the clinical excellence team, partnering with customers to ensure the highest standards of patient care, will participate in various aspects of the sales process with the sales team to drive the long-range plan, developing and implementing processes and structure to proactively drive customer satisfaction and loyalty. Additionally, this role will collaborate with other departments to support the company's strategic objectives.

Candidates located in the Western U.S. with access to a major airport are preferred.

Essential Job Functions and Responsibilities

• Lead the clinical excellence managers for their region.
• Collaborate with the capital sales team to expand partial footprints.
• Participates in the sales process for both new and expansion opportunitie.
• Sells clinical programs and electronic medical record (EMR) integration as appropriate to support customer success.
• Ensure the clinical excellence team is executing routine and quality customer business reviews.
• Expects and demonstrates professionalism in all customer interactions.
• Provides in person and/or virtual support to both customers, partners, and Outset team members.
• Engage and assist in business planning, clinical, operational, and financial action planning.
• Partner with key Outset stakeholders to advance the organization to meet strategic priorities.
• Participate in policies and procedure creation as needed to ensure high-quality patient care.
• Uplevel skillset of the clinical excellence managers.
• Drive the refresh strategy.
• Lead the clinical excellence team through transitioning problem accounts.
• Collaborate with the marketing, clinical, service, and commercial teams to ensure alignment with the company's strategic priorities.
• Partner with Sales Effectiveness on the execution of training programs for the company's medical devices.
• Regularly meet with Field Service Managers with assigned territories to drive customer success, service excellence, and clear customer communication.
• Manage relationships with key stakeholders, including healthcare providers, professional organizations, and regulatory agencies.
• Ensure compliance with all relevant regulations and standards.
• Provide leadership and guidance to the clinical excellence team, fostering a culture of collaboration and continuous improvement.
• Must be willing to travel up 75% of the time.

Core Competencies

• Strategic thinking
• Leadership
• Relationship building
• Decision making
• Prioritization
• Communication
• Talent development
• Timely Execution
• Business Acumen

Program Management

• Develop and implement clinical strategies to expand the utilization of the company's medical devices.
• Collaborate with sales, marketing, and other stakeholders to identify and implement best practices for new installations and program expansion opportunities.
• Support training of the clinical excellence team to ensure successful implementation and use of the company's medical devices.

People/Vendor Management

• Manage and provide feedback to external vendors to support the timely execution of strategies and programs.
• Support and coach clinical excellence team members on career development and growth within the organization.
• Foster integration and collaboration across teams.

Stakeholder Relationship Management

• Serve as the clinical point of contact and internal service partner for customer escalations and issues.
• Manage internal and external stakeholder relationships to ensure alignment with the company's strategic objectives.
• Track and communicate team priorities, metrics, and successes.

Required Qualifications

• Bachelor's degree in nursing or a related field.
• Registered Nurse (RN).
• Masters of Science in Nursing (MSN) or Masters of Business Administration (MBA).
• 5+ years of nursing leadership experience in a healthcare or medical device setting.
• Proficiency in compliance regulations and standards.
• Strong communication and leadership skills.
• Experience in developing a business plan and ROI.
• Deep understanding of the health system accreditation process.
• Strong process and quality improvement background.
• Competent is translating data and analytics into action plans.
• Ambition to leverage clinical expertise to advance the business objectives.
• Display enthusiasm, ambition, and a strong work ethic.
• Must show ability to excel in a high-energy, fast-paced environment.
• Must be detail oriented with excellent analytical and problem-solving skills.
• Must thrive in a collaborative, cross functional work environment.
• Maintain a sense of urgency, work effectively under pressure, and be able to multi-task.
• Must be goal-oriented and committed to driving initiatives to resolution.
• Excellent interpersonal skills with the ability to persuade decision makers.
• Strong work ethic as an individual and on a team.
• Working knowledge of Word, Excel, and PowerPoint applications.
• Must be willing to travel extensively (up to 75%).

Desired Qualifications

• Doctorate of Nursing Practice (DNP)Experience in or collaboration with the medical device industry.
• Functional knowledge of dialysis or other relevant medical technologies.
• Advanced certifications in nursing or related fields preferred.
• ACNO, CNO, VP of Patient Care Services or DON experience.

Preferred Certifications

• Certified Nurse Executive (CNE)
• Certified Nurse Executive Advanced Board (NEA-BC)
• Certified Professional in Healthcare Quality (CPHQ)
• Certified Clinical Nurse Leader (CNL)
• Certified Medical-Surgical Registered Nurse (CMSRN)
• Critical Care Registered Nurse (CCRN)

San Francisco Bay Area Salary Range: $183,000 – $247,000
National Salary Range: $164,700 - $222,300

The applicable salary range is determined by the employee’s primary work location. The Bay Area range applies specifically to employees whose primary work location is within the designated Bay Area market.

SF Bay Area Salary Range

$183,000—$247,000 USD

National Salary Range

National Salary Range (Remote)

$164,700—$222,300 USD

Company Culture

At Outset, we believe every person matters. Every Outsetter, every patient, every caregiver. Because we are here to create a revolution, and we believe in doing that by innovating everywhere with intelligent speed. Our team expects nothing less than our best display of strengths and skills, and we find joy in working together for a common goal. At Outset, we believe that curiosity, ingenuity and conviction in the power of technology will transform the lives of dialysis patients and providers.

We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU, our future Outsetter. At Outset, we’ve designed a professional world that our employees are honored and impassioned to belong to, one that offers challenge, the ability to collaborate with great people, and opportunities to build skill and expertise in a fulfilling career.

An opportunity at Outset Medical won’t just be about finding a job. Our culture revolves around the principles of moving farther, faster, together, so working here feels like a masterclass in peak performance, for individuals and teams.

Privacy is important to us. Please review our Applicant Privacy Notice.

Important Notice

We have been made aware of fraudulent activities where individuals are impersonating our company and offering fake job opportunities. Please note, Outset Medical will never request payment or gift cards during the hiring process, nor will we ask you to purchase your own equipment. Anyone reaching out to you with an email address ending in @outsetmedical.cc, is not a legitimate Outset representative. For legitimate opportunities, always apply directly through our official careers page. If you are unsure about the authenticity of a communication, contact us immediately at View email address on aiapply.co.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Outset Medical is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization.