Customer Service Representative - State Farm Agent Team Member

Responsive Recruiter

Benefits: License reimbursement, 401k, bonus based on performance, competitive salary, opportunity for advancement, paid time off, training & development

About Our Agency: I opened my original agency in 2013 and expanded with a second office in 2022. Today, I lead a team of seven full-time and one part-time team member. Before becoming an agent, I was working in a restaurant in New Orleans, but I always knew I wanted to run my own business. Once I started working for another agent, I realized this career was the perfect fit. I graduated from the University of Holy Cross in New Orleans. I'm married, and our son is currently attending LSU. Outside the office, you can usually find me on the golf course or in the gym. We stay involved with local events, showing up for our community whenever opportunities arise. I also offer strong benefits, including a 401k and full licensing reimbursement. Our office culture is built around grit, ambition, and teamwork. I'm looking for people who are extremely self-motivated, goal-oriented, and hungry to succeed. No drama—just genuine team players who want to grow, support each other, and build a successful career. If you're driven and ready to work hard for big results, you'll thrive here.

Role Description: As a Customer Service Representative - State Farm Agent Team Member with Terrill Talamo - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities: Answer customer inquiries and provide policy information, assist customers with policy changes and updates, process insurance claims and follow up with customers, maintain accurate records of customer interactions.

Qualifications: Communication and interpersonal skills, detail-oriented and able to multitask, previous customer service experience preferred.

Compensation: $40,000.00 - $60,000.00 per year

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Slidell, LA and help customers with their insurance and financial services needs, including auto insurance, home insurance, life insurance, and retirement planning. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.