Associate Solution Consultant, Post-Sales (Channel)

Why Socure?Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.About the roleWe’re looking for an Associate Solution Consultant, Post-Sales (Channel) to support the successful onboarding and early success of partners and their customers using Socure’s identity verification and fraud prevention platform. In this role, you'll work closely with internal teams and channel partner stakeholders to guide implementations, provide technical assistance, and help ensure a smooth experience during early adoption.This role is ideal for someone with strong technical aptitude, experience working with customers or partners, and a desire to grow into a more strategic Solution Consulting role in a collaborative, fast-paced environment.What you’ll do:As a Post-Sales Solution Consultant, your focus is to help partners and their customers successfully adopt and realize value from Socure’s solutions. You’ll support onboarding, drive early-stage adoption, and build the technical foundation for long-term success.You’ll work closely with Senior Solution Consultants, Alliance Directors, and partner teams to ensure implementations are successful, questions are resolved quickly, and customers are set up to see measurable value.Responsibilities:Support onboarding and implementation efforts for channel partners and their customers, ensuring a smooth transition from sales to post-salesAct as a technical resource for partner-facing teams, helping them understand product capabilities, integration approaches, and best practicesDesign and deliver training sessions for partner customer support and technical teams, enabling them to confidently support their end customersDevelop and maintain partner enablement materials (e.g., playbooks, troubleshooting guides, FAQs, demo environments) to scale partner self-sufficiencyAssist in troubleshooting technical issues and answering product-related questions, escalating to internal teams (Product, Engineering, Data Science) as neededHelp monitor early adoption and performance, identifying opportunities to improve usage, configuration, or outcomesPartner with senior Solution Consultants to prepare for and contribute to partner reviews (e.g., QBRs), including gathering insights and performance dataProactively identify knowledge gaps within partner teams and recommend targeted enablement or process improvementsCollect and relay partner and customer feedback to internal teams to help inform product improvements and roadmap prioritiesQualifications:Bachelor’s degree in a relevant field or equivalent practical experience~2–5 years of experience in a customer-facing, technical role (e.g., Technical Account Manager, Implementation Consultant, Support Engineer, or similar)Experience working with APIs, data analysis, or technical integrations (basic familiarity is sufficient; depth will be developed in-role)Strong problem-solving skills and ability to communicate technical concepts clearly to non-technical audiencesComfortable working cross-functionally and supporting multiple stakeholders, including external partnersFamiliarity with tools or concepts such as REST APIs, SQL, or data analysis is helpful but not requiredExcited by the challenges of a fast-paced, mission-driven company set on disrupting the identity verification industryNice to Have (Not Required):Exposure to fraud, risk, or identity verification conceptsExperience supporting SaaS implementations or onboarding processesExperience working with partners, resellers, or indirect customer modelsFamiliarity with basic analytics or performance measurementAdditional Details:This is a potential hybrid role with up to ~20–30% travel as neededSocure