Customer Service Coordinator

Job PurposeThe AkzoNobel Coatings Customer Service Representative (CSR) is an important facet of the AkzoNobel Sales Team and plays an essential role in communication with internal and external customers by using extensive product and industry knowledge and experience to exemplify our brand image as an ambassador, as well as provide positive brand experiences to all customers.The CSR assists customers and AkzoNobel Sales Team by research, coordination of information, entering customer orders, claim information, tracking short pays, and responding to inquires from internal or external customers. Ensure Akzo Nobel Coatings processes are followed involving the inspection and accountability of materials and the shipment of items from stock or production in accordance with customer requirements. Correct exception cases of overages, shortages, or damaged items. Plan, coordinate, or prepare outbound and inbound shipments with team members, public carriers, and customer will calls. Interpret customer's instructions and coordinate special product handling, shipping instructions, or packaging requirements. Assist in maintaining adequate inventory levels, materials, and supplies to support distribution activity.Location: Houton, TXHours: 08:00 am to 05:00pm (Monday through Friday)Key ResponsibilitiesMust demonstrate integrity while performing duties as per company's Code of ConductCommunicates with internal and external customers involving coordination with internal departments that may include manufacturing, purchasing, logistics, and salesMaintains customer contact informationResearches customer short pays and collecting information to determine if credit is applicableEnsures customer purchase order (PO) pricing is correct and requests a revised PO in the event a correction is applicableAttend to incoming phone callsProvides the Accounting Department with customer information for Customer MasterAdditional duties may be assigned in the event business conditions changeOther duties as deemed necessary by department business conditionsSet up new customer ship to addresses in databaseAssisting invoicing when neededJob Requirements• High School Diploma required, Associate's or Bachelor's degree, preferred• SAP experience a plus• Ability to read, comprehend and follow safety instructions and safety guidelines• Must be able to work independently• Success in qualifying opportunities involving multiple key decision makers.• Strong knowledge of sales principles, methods, practices, and techniques.• Strong problem identification and objection resolution skills.• Able to build and maintain lasting relationships with customers.• Exceptional verbal communication and presentation skills.• Ability to multi-task and balance priorities• Ability to interact effectively with internal and external customers• Must have knowledge of basic computer skills and have the ability to use Excel, Word, SAP and able to adapt to software applications.• Must be able to use calculator, telephone, keyboard and various office machines on a daily basis• Must be able to communicate both in person and on the telephone, enter information on the computer and read various instructions given to themCompetenciesAccepting DirectionAccepting ResponsibilityAcquiring InformationAt AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.