Certification Program Specialist

Job Description

Job Description

Certification Program Support & Operations Specialist

Location: Remote | Flexibility to work from the Seattle, WA office preferred
Pay rate : $125-$135/hour DOE
Duration: 12 months (Potential Extension)
Openings: 2

Pay Rate Range: $125-$135 per hour, depending on experience

Russell Tobin is partnering with a leading technology company to hire Certification Program Support & Operations Specialists to support a growing global partner certification program.

This role will be responsible for managing the end-to-end certification experience for partner candidates, including exam registration, scheduling, candidate support, certification tracking, reporting, and platform administration. The ideal candidate will have hands-on experience with certification platforms such as Pearson VUE, strong technical troubleshooting skills, and the ability to manage integrations across certification systems, Salesforce, and partner portals.

This is an excellent opportunity for an experienced certification or learning operations professional who thrives in a fast-paced environment and enjoys improving processes, resolving technical issues, and supporting large-scale certification programs

Responsibilities:

• Certification Program Administration: Manage candidate registration, exam scheduling, eligibility, vouchers, and exam delivery settings using Pearson VUE or comparable certification platforms.
• Candidate Support: Serve as the primary point of contact for certification-related inquiries, resolving issues involving exam access, scheduling, certification status, and discount eligibility.
• Platform & Integration Management: Monitor and troubleshoot integrations between certification platforms, Salesforce, partner portals, identity providers, and data warehouses.
• Reporting & Analytics: Develop and maintain dashboards and reports to track certification enrollment, exam completion, pass rates, credential attainment, and data integrity.
• Process Improvement: Identify recurring operational challenges, document workflows, recommend automation opportunities, and improve overall program efficiency.
• Partner Enablement: Ensure certification records and credentials are accurately maintained and aligned with partner program tiers, eligibility requirements, and business objectives.
• Cross-Functional Collaboration: Partner with Engineering, IT, RevOps, and Partner Enablement teams to resolve technical issues and improve certification operations.
• Knowledge Management: Maintain support documentation, standard operating procedures, and knowledge resources to support program scaling and automation.

Requirements:

• 7+ years of experience in certification program operations, learning operations, partner programs, or a related field, preferably within B2B SaaS or the technology industry.
• Hands-on experience administering Pearson VUE or comparable proctored exam delivery platforms.
• Strong understanding of end-to-end certification operations, including candidate registration, exam scheduling, eligibility configuration, voucher management, proctoring workflows, and credential issuance.
• Experience managing integrations between certification platforms, Salesforce, partner portals, and other enterprise systems.
• Familiarity with APIs, webhooks, middleware, and integration tools such as Workato, Zapier, or Tray.
• Proficiency in spreadsheets, data analysis, and dashboarding tools such as Looker, Tableau, or Salesforce Reports.
• Strong technical troubleshooting, analytical, and problem-solving skills.
• Excellent written and verbal communication skills, with experience managing high-volume support inquiries and escalations.
• Ability to work independently in a fast-paced, ambiguous environment while managing multiple priorities.

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