Customer Relations Representative - State Farm Agent Team Member

Benefits 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Customer Relations Representative – Service & In-Book Sales Kim Varnadore State Farm Agency Deliver Exceptional Service. Grow Your Career. Earn More Through In-Book Sales. Are you a service-focused professional who genuinely enjoys helping people—and also thrives when you can uncover needs and offer valuable solutions? The Kim Varnadore State Farm Agency is seeking a Customer Relations Representative who can provide outstanding support to clients while confidently identifying and closing in-book sales opportunities within our existing customer accounts. This is a fully licensed position (Property & Casualty and Life & Health). Candidates not yet licensed must be willing to obtain both licenses—with full support and guidance from our team. Role Description As a Customer Relations Representative, you’ll serve as a trusted connection point for our clients—resolving concerns, assisting with policy needs, and ensuring a seamless experience. At the same time, you’ll play a key role in agency growth by recognizing opportunities for clients to enhance their protection and recommending additional products during everyday service interactions. Key Responsibilities Deliver Outstanding Service – Handle inquiries, resolve client issues, and consistently provide an exceptional customer experience. Drive Retention & Sales Growth – Identify in-book sales opportunities, assist with coverage upgrades, and recommend additional policies that add value for existing clients. Stay Organized & Accurate – Maintain up-to-date client records, process changes efficiently, and ensure follow-through on all service requests. Collaborate for Success – Work closely with the agency team to ensure smooth operations and contribute to shared sales and service goals. Qualifications Strong communication, listening, and problem-solving skills A service-first attitude with the confidence to pivot into sales conversations Customer service experience preferred; sales experience a plus Ability to remain calm, professional, and efficient in a fast-paced environment Active P&C and Life & Health licenses, or willingness to obtain with agency support Why Join Kim Varnadore State Farm? Competitive base pay plus bonus opportunities tied to in-book sales Full licensing support and paid training for qualified candidates Opportunities for growth into advanced customer service, account management, or sales roles A positive, team-oriented environment where your efforts are recognized and valued The chance to make a genuine impact by helping clients feel protected and supported If you’re a service-focused professional with a strong work ethic and a natural ability to spot sales opportunities, apply today to join the Kim Varnadore State Farm Agency—where exceptional service and career growth go hand-in-hand. #J-18808-Ljbffr