Salon Receptionist

Salon Operations Manager Job Description We are seeking an experienced, organized, and customer-focused Salon Operations Manager to oversee the day‑to‑day operations of our busy salon. This position combines management responsibilities with front desk and customer service duties. The ideal candidate is a strong leader who can effectively manage a team, maintain high standards of professionalism, provide exceptional customer service, and ensure salon operations run smoothly in the owner's absence. Responsibilities Team Leadership & Employee Management Serve as the primary point of contact between salon staff and ownership. Manage employee scheduling, shift changes, lateness, attendance concerns, and day‑off requests. Enforce salon policies and procedures consistently and professionally. Address minor employee concerns and workplace conflicts before escalating to ownership. Hold staff accountable for performance, professionalism, cleanliness, and attendance standards. Assist with onboarding and training new team members. Front Desk & Customer Experience Manage salon appointment scheduling and daily booking flow. Answer phones, text messages, emails, and customer inquiries. Check clients in and out using our POS and booking system. Handle customer complaints and resolve issues professionally. Deliver exceptional customer service and create a welcoming environment. Assist in maximizing appointment bookings and client retention. Sales & Revenue Growth Promote and sell salon retail products. Recommend services, upgrades, and add‑ons when appropriate. Support salon sales goals and encourage team participation in sales initiatives. Experience in hospitality, bartending, or customer service is a plus. Operations & Administrative Responsibilities Maintain salon organization, cleanliness, and operational efficiency. Manage inventory counts and ordering. Track inventory usage and report discrepancies. Assist with reporting and operational projects. Use Excel and salon software to maintain accurate records and reports. Ensure daily opening and closing procedures are completed properly. Qualifications Previous management or supervisory experience required. Experience leading teams in customer‑facing environments. Bilingual in English and Spanish required. Strong communication and conflict‑resolution skills. Tech‑savvy and comfortable learning new software systems. Experience with POS systems, scheduling software, and Microsoft Excel. Excellent organizational and time‑management skills. Ability to multitask in a fast‑paced environment. Strong attention to detail and follow‑through. Experience in salons, hospitality, retail, beauty, or service industries preferred. Ideal Candidate Natural leader who earns respect through consistency and professionalism. Comfortable enforcing policies and addressing performance issues. Highly organized and dependable. Customer‑service oriented with strong problem‑solving skills. Takes ownership of responsibilities and can operate independently. Able to support ownership by managing day‑to‑day issues without constant supervision. Compensation Compensation based on experience. Opportunity for performance bonuses and growth within the company. Application Questions Tell me about a time you had to enforce a rule that employees didn’t like. How would you handle an employee who repeatedly shows up late? How would you handle two employees who are having conflict with one another? Explain in detail your experience with scheduling and appointment management. How comfortable are you with inventory tracking and Excel? How would you handle a client demanding a refund? What would you do if ownership was unavailable and an employee wanted to leave early? #J-18808-Ljbffr Sugarcoat House of Beauty