UCATS Supervisor

Job Opportunity

Our Mission: Through compassion and dedication, we support and strengthen individuals and families in Union County. Are you compassionate about helping others? Do you want to make a positive impact on your local community? Does a work environment that promotes work/life balance and is supportive of professional advancement interest you? If so, we encourage you to apply today! WHAT WE OFFER

• Flexible work schedules available after probation.
• 11 paid holidays each year.
• Sick leave accrual that begins on day one, totaling about three weeks per year.
• Top-tier health and wellness, dental, and vision insurance programs (large percentage paid by Union County).
• OPERS retirement benefit, with a healthy County contribution (10% paid by employee and 14% paid by Union County).
• Life insurance free of charge for employees and their families.

JOB STANDARDS

• High school diploma (or equivalent) plus work experience which meets the minimum essential functions of the position.
• Must have excellent verbal and written communication skills.
• Must have normal hearing and normal vision, with the aid of corrective devices, as needed.
• Demonstrates regular and predictable attendance.
• Consistently and continually represents the agency in a positive and professional manner and provides appropriate internal and external customer service.

ESSENTIAL FUNCTIONS

• Schedules, assigns and reviews work.
• Evaluates performance which may include accompanying staff on transports.
• Develops quality control procedures and standards.
• Ensures all work is in adherence to departmental standards and pertinent government regulations.
• Issues oral and written reprimands and recommends suspension and termination, and recommends other personnel actions (e.g. leave of absence, wage increase, etc.).
• Authorizes sick and vacation leave.
• Provides training, guidance and direction and assists with the development of agency policy and procedures.
• Advises the deputy director and agency director of unit needs and/or concerns providing a potential solution.
• Prepares activity reports and compiles related statistics.
• Monitors the budget.
• Completes special projects as assigned by the deputy director and agency director.
• Determines vehicle travel paths to ensure safe and timely transportation of passengers.
• Assumes responsibility for coverage of requested and unexpected absences of drivers and office staff (which may include driving).
• Assists disabled clients into and out of vehicles, to and from homes, etc., requiring the ability to bend, twist, push and lift as required. This includes the ability to lift up to 70 pounds, exert up to 20-50 pounds of force occasionally, and 10-26 pounds of force frequently.
• Investigates customer complaints and transportation accidents.
• Assists with applications and reports and administers approved programs funded by the Ohio Department of Transportation, Central Ohio Area Agency on Aging, and other agencies.
• Prepares billing information.
• Evaluates routing needs and effectiveness.
• Coordinates and evaluates vehicle maintenance.
• Assists in emergency situations in office and after-hours as needed.
• Completes other duties as assigned by Deputy Director or Agency Director.
• Meets all job safety requirements and all applicable safety standards.
• Performs miscellaneous clerical duties as assigned.
• Maintains required licensures and certification, if any.
• Supervises UCATS Vehicle Operator Full Time and Part Time, UCATS Lead Vehicle Operator, Dispatcher, and other staff as assigned.