Behavioral Healthcare Admissions Manager

Job Description

Job Description

Position: Behavioral Healthcare Admissions Manager
Type: Salaried, Full-Time, Exempt
Compensation: Up to $150,000 per year (base salary + performance bonuses)
Location: Remote
Benefits:

• Health Insurance (Medical, Vision, Dental)
• PTO (Vacation, Sick)
• Equity Shares (ESOP)

Key Responsibilities:

• Take extreme ownership of the admissions function — inquiry through financial clearance, clinical handoff, and first-day arrival — so every client gets timely, compassionate access to care.
• Coach, motivate, schedule, and hold Admissions Counselors accountable for conversion, speed-to-respond, documentation quality, insurance/financial accuracy, and client experience.
• Hire, train, call-monitor, and performance-manage the Admissions Counselor team; step in and run the queue when volume spikes or staff are out.
• Oversee the full admissions workflow: screening, benefits/VOB, pre-admission clinical review coordination, bed/census matching, travel/arrival logistics, consents, and warm handoff to program, clinical, and medical teams.
• Partner with Outreach, Program leadership, Clinical, Nursing, UR, and Finance to convert referrals into appropriate residential and outpatient admissions and to protect census.

Qualifications:

• Experience: 3+ years behavioral health admissions, intake, or client-finance experience (preferred); 1–2+ years supervising or leading Admissions Counselors or a similar call-center / intake team (strongly preferred)

Important Qualities:

• Extreme ownership of admissions outcomes and team performance
• Ability to coach, motivate, and hold Admissions Counselors accountable without dropping the client experience
• Urgency and composure with families and clients in crisis
• Compassion, professional ethics, boundaries, and integrity in every interaction
• Clear communicator who coordinates cleanly across clinical, medical, operations, and outreach

Company Description:
Akua Behavioral Health is California’s leading mental health and substance abuse treatment center. We provide our clients with individualized, compassionate treatment from Master’s and Doctorate level clinicians across various levels of care at fully licensed and accredited facilities throughout Northern and Southern California. To give our clients the best chance at lasting recovery, we pioneered an integrative East-meets-West approach that combines Western evidence-based treatment with holistic Eastern traditions to treat the mind, body, and spirit. Our mission is to provide the highest quality of behavioral healthcare for every client by ensuring our team is 100% trained and motivated to deliver industry leading client outcomes .