Sr. Customer Growth Account Manager

Role Overview We are seeking a highly motivated Senior Customer Growth Account Manager to drive strategic customer engagement, adoption, retention, and revenue growth across our enterprise customer base. This role is ideal for someone who combines customer success, account management, and consultative selling skills with the ability to engage technical and executive stakeholders. You will serve as a trusted advisor to customers while identifying opportunities to expand platform adoption and deliver measurable business value. Responsibilities Customer Relationship Management Serve as the primary strategic point of contact for assigned enterprise customers. Build trusted relationships with Engineering Leaders, QA Directors, DevOps teams, and executive stakeholders. Conduct regular business reviews focused on outcomes, adoption, ROI, and roadmap alignment. Customer Growth & Expansion Identify and drive upsell, cross‑sell, and expansion opportunities within existing accounts. Partner closely with Sales and Solutions Architecture to execute account growth strategies. Develop account plans that align customer goals with SeaLights capabilities. Adoption & Value Realization Ensure customers successfully adopt and operationalize the SeaLights platform. Drive measurable customer outcomes related to software quality, release confidence, and engineering efficiency. Monitor customer health, usage trends, and engagement to proactively mitigate risk. Renewals & Retention Support renewal strategies and contribute to achieving high Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). Manage escalations and coordinate internal resources to ensure customer satisfaction and success. Cross‑Functional Collaboration Work closely with Customer Success, Solutions Architecture, Product, Support, and Sales teams. Advocate for customer needs internally and provide feedback to influence product direction and customer experience improvements. Voice of the Customer Synthesize customer insights into actionable feedback for internal teams. Advocate for customer needs while balancing business priorities. Qualifications 5 years of progressive Customer Success or Account Management experience with complex enterprise accounts. Strong sense of personal accountability and ownership for your assigned account base. Passion for helping others and seeing your customers succeed. Self‑motivated and proactive team player. Exceptional communication and organizational skills. Project Management, Training or Coaching. Ability to travel to customer location on occasion. Strong technical aptitude on DevOps, Software Development and Testing tooling and activities such as: DevOps: Basic understanding of DevOps principles, CI/CD concepts, cloud infrastructure (AWS, Azure, GCP). Software Engineering: General knowledge of SDLC and agile methodologies, ability to communicate with engineering teams, understanding of APIs and integrations. Testing: Awareness of unit, integration, system, user acceptance testing; ability to interpret test results and communicate implications. Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law. #J-18808-Ljbffr Tricentis Americas, Inc.