Logistics Coordinator - 1st Shift (5:00 AM-1:30 PM)

About The Role Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career. The Logistics Coordinator works in Spot’s 24/7 Customer Contact Center. This role is responsible for the tracking and confirmation of all customer shipments, as well as providing on-the-spot problem resolution for any customer’s need. Schedule: 5 AM - 1:30 PM Responsibilities Route shipments in the most cost-effective manner. Track and trace shipments while resolving any shipping errors. Provide excellent customer service to both business customers and carriers. Perform a high volume of outbound calls. Monitor the movement of our freight through our proprietary logistics technology to ensure customer satisfaction. Communicate any transit issues to respective parties and provide solutions. Qualifications College degree or currently pursuing a degree is preferred. Previous customer service or call center experience is required. Excellent problem-solving skills required. Highly collaborative and values constant improvement. Skills Handle a high volume of calls in a fast-paced environment. Communicate in a clear and concise manner. Maintain professional conduct in a fast-paced environment and handle difficult or irate customers professionally and calmly. Problem-solve. Attend a 3-week training class that takes place Monday-Friday from 8 am-5 pm. Additional Information Pay: $19.10/hr. This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible. Onsite 5 days a week - Indianapolis, Indiana. Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr Spot Freight