NUTRITION QUALITY SERVICES MANAGER - 06162026-78033

NUTRITION QUALITY SERVICES MANAGER - 06162026-78033

Location: Davidson County Last Day to Apply: Jun 29, 2026 Business Unit: Health Care - Licensed Job Family: Health Job Opening ID: 78033 LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HEALTH, DAVIDSON COUNTY This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position. Qualifications Education and Experience: Graduation from an accredited college or university with a bachelor's degree and experience equivalent to substantial (five or more years of) full‑time increasingly responsible professional health program work including, at least two years of full‑time supervisory work or statewide program oversite. Substitution of Education for Experience: Additional graduate coursework in a business or health related field may be substituted, on a year‑for‑year basis, for one year of the required nonsupervisory experience. Substitution of Experience for Education: Additional qualifying professional experience may be substituted for the required education, on a year‑for‑year basis, to a maximum of four years. Necessary Special Qualifications: A valid motor vehicle operator's license may be required. Overview The Nutrition Quality Services Manager will provide statewide leadership in the development, alignment, and implementation of administrative and operational systems that support supplemental nutrition programs. This position places a primary focus on strengthening clerical and administrative functions such as intake processes, categorical eligibility determination, documentation requirements, and certification processes to ensure accuracy, efficiency, and compliance statewide. While nutrition‑specific policy and planning remain key responsibilities, this role functions primarily at a systems, operational, and policy administration level. The Manager advances a cohesive statewide administrative services strategy, oversees monitoring systems, and ensures consistency and integrity in program operations. The position reports to the Nutrition and Breastfeeding Director, who maintains oversight of nutrition and breastfeeding service content and special grant management. Responsibilities Identify and describe process improvements to increase efficiency, accuracy, and accountability in clerical and administrative functions. Lead development, updates, and implementation of statewide administrative and operational policies and procedures to include intake, eligibility determination, documentation review, and benefit issuance workflows. Oversee the statewide program monitoring framework, including monitoring tools, protocols, and performance standards related to administrative accuracy, eligibility documentation, and compliance. Collaborate with Director of Nutrition and Breastfeeding to analyze monitoring data and identify trends, risks, and opportunities for program improvement. Supervise assigned staff within the nutrition services team, providing direction, coaching, and performance evaluation. Competencies (KSA's) Manages Complexity Plans and Aligns Communicates Effectively Manages Ambiguity Knowledges Personnel and Human Resources Customer and Personal Service Administration and Management Skills Speaking Critical Thinking Judgment and Decision Making Programming Troubleshooting Abilities Deductive Reasoning Inductive Reasoning Tools & Equipment Computer Phone Other Standard Office Equipment TN Driver Standards State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications: A valid driver's license For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations. #J-18808-Ljbffr Protect Environmental