Front Desk Agent (Japanese Speaking) -Full Time, $35.84/Hour

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:100% full coverage of healthcare for you and your eligible dependentsTuition paid upfront at network schoolsFree lunchFree parkingFree theme park admission and much more!Responsible for greeting guests, checking them in and out of hotel rooms and villas. The Front Desk Agent also assists guests and enhance their stay through providing information regarding resort services & activities and surrounding areas as needed. The Front Desk Agent plays an important role in providing the first and lasting impression of Aulani's guest services.

Responsibilities :Assist guests during check-in and check-out, phone interaction, and face-to-face interactionAssist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/castStrong computer skills and knowledge is requiredMust feel comfortable handling large amounts of money and possesses a high-level of integrityAbility to reflect a professional image while maintaining guest privacyMust stay calm in highly stressful situations and be knowledgeable of emergency proceduresWill be stationed both indoor at the Front Desk and outdoors at the Porte Cochere area to provide assistance to Guest at any time throughout the day and night.Handle a high volume of transactions, including the handling of many different forms of payment (cash, credit cards, foreign currency, vouchers, etc.) Will be empowered to, and must have ability to confidently utilize service recovery methods.

Basic Qualifications :Proficient in English and Japanese LanguagePrevious cash handling experiencePrevious computer experienceAbility to perform in a fast-paced and sometimes stressful working environmentAbility to multi taskAbility to confidently utilize service recovery methodsEnthusiastic about interacting and helping guestsReceptive to special requestsWilling to follow instructions and take directionYou must be at least 18 years of age to be considered for this roleFull availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred

Preferred Qualifications:Knowledge of Hawaiian language preferredPrevious work experience in a Hotel/Front Desk environmentPrevious experience in a high volume, fast paced office type environmentPrevious Leadership experiencePrevious experience working in a Hawaiian tourism or hospitality role

Additional Information :SCHEDULE AVAILABILTYFull Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.

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Keyword: Aulani Casting, aulanicasting

The pay rate for this role in Hawaii is $35.84 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: benefits.