WC W&D FF Operations - Administrator

GLOVIS America, Inc. WC W&D Administrator, Freight Forwarding

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

The WC W&D Administrator, Freight Forwarding position focuses on overseeing all aspects of managing international shipping documentation, track active cargo, and ensure compliance with import and export regulations. This role is responsible for supporting the team with shipments to minimize cost while maximizing profit for Glovis as well as to ensure that all customer inquiries are responded to promptly and professionally.

Responsibilities

• Manage, plan, and evaluate daily operations in collaboration with internal stakeholders, suppliers, and customers.
• Tracks orders and shipments and assist with tracing as needed.
• Analyze the volume of inbound shipments by managing daily ETA and tracking reports with customers, distributing delivery schedules with carriers, reporting supply chain interruptions to internal and external accounts, and supporting and maintain supply chain issues
• Monitor transportation quality, quantity, delivery times, and costs, resolving issues promptly.
• Develop key performance indicators (KPIs) to measure and improve transportation effectiveness.
• Foster a customer-focused, positive work environment based on trust and respect by addressing various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs
• Maintain confidentiality regarding driver issues, rates, customers, and proprietary information.
• Assist in optimizing asset management and business utilization to minimize operational expenses.
• Coordinate with maintenance personnel to ensure trucks and trailers comply with federal, state, and local laws.
• Provide backup support to terminal supervision and administrative staff.
• Coordinate urgent container deliveries to ensure production lines of the customers
• Supervise partners to ensure operations meet customer expectations safely and in compliance with regulations.
• Implement schedule and policy changes in collaboration with management.
• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Manage shipments end-to-end, from origins to delivery for International Ocean, Air, and Domestic shipments.
• Communicate all expectations to Carriers
• Pay extra attention to special requirements; assure the carrier can meet all requirements.
• Receive and process various documents for accuracy, which require operational knowledge of customers, carriers, and procedures.
• Enter various operational/customer data in systems, working to identify missing or potential operational or service concerns, and communicate with appropriate groups as necessary to resolve.
• Assists with running and summarizing operational reports and details; presents information to co-workers or supervisors are needed.
• Coordinate with various departments: Finance and Accounting Teams for revenue, cost accruals, vendor/customer account set up and other inquiries

Compensation Range

$68,143 - $74,338 Per Year (Subject to Compensation Study Upon Candidate Selection)

Benefits of working at GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy

Skills

• Excellent organizational, communication, and problem-solving skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Proficient in warehouse management software and Microsoft Office Suite
• Ability to work in a fast-paced environment and manage multiple priorities
• Demonstrated leadership skills in an office or distribution center environment
• Familiarity with financial processes, especially AR/AP, related to warehouse or logistics operations

Education & Experience

Required Qualifications

• HS Diploma/G.E.D.
• 3-5 years of direct experience in Freight Forwarding, Domestics Transportation including Drayage and OTR
• 3+ years of experience in warehouse administration or logistics management

Preferred Qualifications

• Bachelor's Degree
• 4-7 years of direct experience in Freight Forwarding, Domestic Transportation, Border Crossing and Warehouse and Distribution Service

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Stand/walk
• Carry/lift up to 20 pounds

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

• Typical office environment with low-level noise exposure
• This position will be located in Rancho Dominguez, CA

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.