Customer Service Representative

Job Description

Job Description

Overview

Jumpstart Your Career in Customer Support!

Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.

 

About the Role

As a Customer Support Representative , you’ll be the go-to person for customers calling about their utility services. From billing and payments to starting or stopping service at a new home, you’ll provide clear, compassionate, and helpful answers—making each interaction smooth and stress-free.

Responsibilities

What You’ll Do

• Provide exceptional support to residential utility customers
• Build authentic relationships and help members feel heard and supported
• Help with billing questions, payments, and account updates
• Support service requests like starting, stopping, or transferring utility service
• Educate customers on self-service tools
• Troubleshoot basic issues and schedule technician visits when needed
• Follow a set call flow to ensure a consistent, quality experience
• Close support tickets efficiently and ensure customer satisfaction
• Keep accurate records of interactions and issues
• Maintain a positive and proactive attitude—even on tough days

Qualifications

What You Will Bring:  

We are looking for dependable, positive people who are ready to learn and succeed.

Successful candidates have:

• Strong communication and customer service skills 

• Ability to stay calm and professional during challenging conversations 

• Comfort navigating multiple computer systems and applications 

• Critical thinking and problem-solving skills

• Basic math skills for billing, balances, and payment related questions 

• Experience using basic Excel functions, including search tools and filters

• Strong attention to detail

• Ability to multitask and stay organized in a fast-paced environment 
• A team-oriented mindset and strong work ethic

 

Eligible States  

This role is currently limited to candidates residing in: 

Arkansas, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin, and Wyoming.

Must have:  

• 18+ years of age with a High School diploma or equivalent 

• Private, distraction free workspace (not a shared/common area of the home) 

• Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported) 

• Must remain on camera during working hours 

 

Why Join ibex?  

• Supportive leadership and collaborative teams 

• Coaching, recognition programs, and real career growth opportunities

• Positive, performance driven culture 

• Work from home

• Paid training 

• 401k, Health, dental, and vision benefits 

• PTO, referral bonuses and employee discounts