Clinic Operations Director

Job Description

Reports directly to the Mosaic Clinics. Responsible for providing operational oversight of Mosaic Clinics. Partners with clinic leadership and providers to assure availability of clinical services to patients across the care continuum, and to accomplish the financial, service, quality and safety goals for the integrated delivery system, with a primary objective to achieve world class care. Establishing care and ultimately delivering value back to the Organization's bottom line.
Responsibilities

• Responsible for assisting the President and Clinic Leadership in the overall operations of assigned clinics, budget development, budget performance, provider recruitment, and overall enhancement of assigned services.
• Responsible for monitoring key metrics, and continuous improvement opportunities.
• Continuous monitoring of patient experience and caregiver engagement outcomes
• Round in clinics on a regular basis to ensure operational standards and regulatory requirements are met, continually build relationships and ensure that caregiver and patient needs are being met.
• Business Development. Continuously looking for new business opportunities and ability to grow Market share in the SSA. This is done through establishing relationships, new partnerships, practice acquisitions, provider recruitment, expansion of existing services and facilities.
• Responsible for assisting providers within service area with development of new services and business cases for new procedures.
• Developing talent through effective selection, development and coaching of the leadership team. Providing feedback through annual performance reviews and regular informal conversations.
• Continuous monitoring of benchmarks for Mosaic Clinics.
• Other duties as assigned

Education

• Bachelor's Degree - Preferred

Work Experience

• 5 Years - Management experience - Required
• 5 Years - Experience with clinical operations and in coordinating or leading work groups. - Required

Licenses and Certifications

• Upon Hire

Travel Requirements

• Must be able to travel between various system facilities and off-site locations as needed, - Required

Qualifications

Skills and Abilities

Essential Technical/Motor Skills

• The Director will have a thorough knowledge of the clinical and technical skills needed to provide high quality outcomes.
• Deliver high quality leadership.
• Directors will have the skills to develop processes to be used to respond to all customer groups, regardless of the level of technical skill needed.

Interpersonal Skills

• Team oriented, ability to develop and analyze core processes and plan implementation.
• Must possess excellent oral and written communication skills and present a positive image for the Mosaic Life Care organization.
• Must be motivated and emote a positive attitude.
• Ability to work independently.

Essential Physical Requirements

• Moving, walking, balancing, kneeling, crouching, stooping, reaching, standing, pushing, pulling, lifting, and restraining.
• Must travel throughout the Mosaic complex to meet with users in their environment.

Essential Mental Abilities

• The Director will possess a set of skills including, but not limited to forecasting, analyzing, synthesizing, explaining, adapting, comprehending, interpreting data, negotiating, organizational skills, speaking in front of groups, directorship, conflict resolution, listening skills, the ability to select and develop a competent leadership team, and the flexibility to meet the changing needs of the enterprise, and analytical skills.
• The successful incumbent will maintain skills in process improvement and change management.

Essential Sensory Requirements

• Must be able to communicate via telephone and in person.
• Must be able to review reports and organization goals for quality and accuracy.
• Communicate effectively with all levels of staff and customers.

Exposure to Hazards

Other Skills and Abilities