Operations Manager

Operations Manager

DoubleTree by Hilton South Bend

The DoubleTree by Hilton South Bend is seeking an accomplished and results-driven Operations Manager to join our hotel's senior leadership team.

This highly visible leadership role provides strategic and operational oversight of the hotel's Front Office and Food & Beverage divisions, including restaurant and bar operations, Starbucks, and Banquets. The Operations Manager will play a critical role in driving guest satisfaction, operational excellence, financial performance, and Hilton brand compliance across multiple departments.

We are seeking a hospitality leader who sets exceptionally high standards, develops strong teams, understands the financial drivers of hotel operations, and can translate strategy into consistent execution.
Key Leadership Responsibilities

• Provide executive-level operational oversight of Front Office, Food & Beverage, Banquets, and Starbucks
• Lead and develop department managers and supervisors, establishing clear performance expectations and accountability
• Champion Hilton brand standards and ensure consistent execution of service, quality, cleanliness, and operational expectations
• Drive guest satisfaction and service recovery strategies while identifying and addressing recurring operational trends
• Partner with the General Manager and hotel leadership team on property-wide operational strategy and business priorities
• Oversee departmental staffing, scheduling, productivity, and labor management based on occupancy, events, forecasted demand, and business levels
• Monitor departmental financial performance, revenue opportunities, expenses, labor costs, and operational efficiencies
• Provide leadership for banquet and event execution, partnering closely with Sales and Catering to ensure successful delivery from planning through completion
• Maintain strong operational controls across cash handling, inventory, food and beverage, responsible alcohol service, and other areas of risk
• Review hotel performance metrics and develop actionable strategies to improve service, profitability, and operational consistency
• Build a culture of accountability, professionalism, hospitality, and continuous improvement
• Recruit, coach, mentor, and develop leaders capable of building strong and engaged teams
• Maintain a visible leadership presence throughout the property, particularly during high-volume periods, major events, and peak business demand
• Serve as a senior Manager on Duty and represent hotel leadership when necessary

Ideal Candidate

The successful candidate will be a seasoned hospitality operations leader who is equally comfortable analyzing performance, developing leaders, and stepping into the operation when needed.

Qualifications:

• Progressive hotel leadership experience, preferably within a full-service, upscale, or branded hotel environment
• Demonstrated leadership experience across multiple operational departments
• Strong Front Office and Food & Beverage operational knowledge
• Banquet and event operations experience strongly preferred
• Hilton experience and familiarity with Hilton systems and brand standards highly preferred
• Experience overseeing restaurant, bar, coffee/retail, or similar F&B outlets preferred
• Strong financial acumen with experience managing labor, departmental expenses, budgets, forecasts, and revenue opportunities
• Proven ability to develop managers, build high-performing teams, and establish accountability
• Strong understanding of guest satisfaction metrics, quality assurance, and service recovery
• Excellent executive communication, decision-making, and problem-solving skills
• Ability to successfully lead in a dynamic, high-volume hotel environment

Leadership Profile

This position requires more than maintaining daily operations. We are looking for a leader who can elevate them.

The ideal Operations Manager anticipates challenges, develops solutions, builds capable leaders, and creates operational discipline across departments. They understand the relationship between guest satisfaction, team engagement, brand standards, revenue, labor, and profitability and use that understanding to drive measurable results.

This is an opportunity for an experienced hospitality professional to take significant ownership of hotel operations and make a direct impact on the performance and culture of a major full-service property.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.