CHIEF OPERATIONS OFFICER

Job Description

Job Description

Change Lives While Growing Your Own Career

Training Coordinater

Full-Time

DailyPay Available

Looking for More Than Just a Job?

At SRVS, we believe every person deserves the opportunity to live a meaningful, fulfilling, and independent life.

We’re seeking compassionate, dedicated professionals who are looking for more than a paycheck. We’re looking for individuals who want to make a difference, build rewarding careers, and become part of a team committed to helping others succeed.

Whether you’re beginning your career, changing professions, or bringing years of experience, we provide the training, support, and opportunities needed to help you thrive.

No experience required for many positions. Paid training provided.

About SRVS

For more than 53 years, SRVS has been dedicated to improving lives through high-quality services and support.

Our employees play a vital role in helping individuals achieve greater independence, confidence, and success while promoting dignity, respect, inclusion, and personal choice.

Every day, our team members make a meaningful impact by supporting people in reaching their goals and living their best lives.

Why Join Our Team?

Competitive Pay & Benefits

• Competitive Compensation

• DailyPay – Access Your Earned Wages Before Payday

• Medical, Dental & Vision Insurance

• 401(k) Retirement Plan

• Paid Time Off

• Employee Assistance Program

• Wellness Programs

• Employee Referral Bonuses

• Company-Paid Training

Career Growth & Development

• Paid Training Programs

• Professional Development Opportunities

• Certification Opportunities

• Leadership Development Programs

• Career Advancement Opportunities

• Opportunities Across Multiple Service Lines

Meaningful Work That Matters

• Make a Difference Every Day

• Support Individuals and Families

• Build Meaningful Relationships

• Strengthen Communities

• Join a Mission-Driven Organization

What You’ll Do

In this role, you will direct the daily activities of adolescent males in programming utilizing acceptable behavioral management principles. Must have the ability to exercise independent judgment in crisis situations.

Your responsibilities may includes:

• Ø Operational Leadership & Service Delivery

  · Oversee daily operations across all programs and support functions.

  · Ensure services are delivered consistently, effectively, and in alignment with organizational standards.

  · Develop operational strategies that support organizational growth and sustainability.

  · Monitor program capacity, utilization, and service outcome

  Ø Strategic Execution

  · Translate the CEO's and Board's strategic vision into actionable operational plans.

  · Lead implementation of strategic initiatives and organizational priorities.

  · Establish key performance indicators (KPIs) and accountability measures.

  · Drive continuous improvement across departments.

  Ø Financial and Resource Management

  · Partner with Finance to manage budgets and financial performance.

  · Monitor operational costs and identify efficiencies.

  · Ensure resources are allocated appropriately across programs and locations.

  · Support long-term financial sustainability through effective operational planning.

  Ø Workforce Management

  · Provide leadership and oversight to operational department leaders.

  · Ensure appropriate staffing levels and workforce planning.

  · Promote employee engagement, productivity, and accountability.

  · Support leadership development and succession planning.

  Ø Quality Assurance and Performance Management

  · Develop systems to monitor operational performance and outcomes.

  · Establish quality standards and continuous improvement processes.

  · Analyze operational data and trends to inform decision-making.

  · Lead corrective action initiatives when performance goals are not achieved.

  Ø Compliance and Risk Management

  · Ensure compliance with federal, state, local, and accreditation requirements.

  · Oversee risk management practices and internal controls.

  · Coordinate emergency preparedness and business continuity planning.

  · Monitor contractual and regulatory obligations.

  Ø Process Improvement and Efficiency

  · Evaluate workflows and operational processes.

  · Eliminate inefficiencies and reduce administrative burden.

  · Leverage technology to improve productivity and reporting.

  · Standardize policies, procedures, and best practices across the organization.

  Ø Facilities, Technology, and Infrastructure Oversight

  · Ensure facilities are safe, functional, and support service delivery.

  · Oversee operational aspects of information technology and cybersecurity.

  · Manage organizational assets and infrastructure investments.

  · Plan for future operational and facility needs.

  Ø Cross-Functional Coordination

  · Facilitate collaboration among program, finance, HR, IT, and administrative teams.

  · Remove barriers that impede organizational effectiveness.

  · Ensure departments work toward common organizational goals.

  · Serve as a key integrator between strategic planning and operational execution.

  Ø Data, Analytics, and Decision Support

  · Develop operational dashboards and performance reporting.

  · Use data to guide business decisions and resource allocation.

  · Monitor trends in service demand, workforce performance, and organizational outcomes.

  · Present operational insights to the CEO and Board

Who We’re Looking For

You may be a great fit if you are:

✔ Compassionate

✔ Dependable

✔ Patient

✔ Team-Oriented

✔ Service-Focused

✔ Professional

✔ Positive

✔ Committed to Helping Others

Qualifications

Education and Experience Required:

• ⮚ Bachelor’s Degree in Humans Services or Business Administration

  ❖ PREFERRED EDUCATIONAL QUALIFICATIONS REQUIREMENTS

  ⮚ Master’s Degree in Human Service or Business Administration

  ❖ PREFERRED EXPERIENCE QUALIFICATIONS REQUIREMENTS

  ⮚ Fifteen (15) years of leadership experience, ideally including CFO or Director of Operations experience with nonprofit human service organizations.

  ⮚ Current knowledge of Human Services financing requirements with strong revenue cycle management and knowledge of third party payer practices

  ⮚ Experience in multi-state operations business model

  Ø Familiarity with State regulations governing services to individuals with Developmental Disabilities.

  ⮚ Successful track record of operationalizing growth through back office automation, process discipline, and standardization

  ⮚ Experience in acquisition targeting, due diligence, negotiations, and integration

  ⮚ Experience working in high growth companies

  ⮚ Deep understanding of financial controls, IT systems, and financial reporting

  ⮚ Ability to leverage technology to drive efficiency and scale

  ⮚ Demonstrated focus on value creation, overall direction, and strategy

  ⮚ Experience in advising the CEO and Board of Directors of growth opportunities and accompanying risk

  ⮚ Current knowledge of the requirements of a Not-for-Profit 501c(3)

  ⮚ Demonstrated track record of hiring high achieving financial professionals

Physical Requirements

• Ability to stand, walk, bend, and assist individuals as needed

• Ability to perform essential job functions with or without reasonable accommodation

Join Us in Building Better Futures! Apply Today!

Some jobs pay the bills.

Some jobs build careers.

This job changes lives.

If you’re looking for meaningful work where your compassion, dedication, and hard work make a real difference every day, we encourage you to apply today.

Join our team and become the reason someone has a better day.

About Our Organization

SRVS is part of the Imperium family of companies.

Employment for this position is administered through Apis Services, Inc.

Equal Opportunity Employer

Apis Services, Inc., Inperium Inc., and affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and applicable state and local laws and regulations, including nondiscrimination in hiring and employment.

All employment decisions are made without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity or expression, disability, genetic information, marital status, pregnancy, childbirth, veteran status, or any other status protected by law.

This policy of nondiscrimination and equal employment opportunity extends to every phase and aspect of hiring and employment.