Commercial Lines Account Manager

Account Manager – Insurance Team Franklin Street is currently seeking an Account Manager to join our Insurance Team in Tampa, FL. Position Overview The Account Manager will support the organization’s overall group of insurance agents by working with emerging agents and managing a book of business to enable the agents to reach a high level of production and provide exceptional customer service to our clients. Serves, manages, retains, and grows an existing book of insurance business. Initiates quotes and discusses coverage with underwriters. Solves issues and answers advanced technical questions. Handles all day‑to‑day service work associated with the client’s account, including endorsement activity and routine coverage questions. Collects signed documents, delivers documents to underwriters, and obtains additional information to finalize bind requests from agents. Markets renewals to carriers on behalf of clients and assists in marketing new business. Ensures timely policy renewals and annual coverage reviews. Develops and maintains client relationships during management and renewal processes. Identifies and enters policy coverage into AMS 360, keeping activity, deadlines, renewal dates, coverage information, endorsements, and correspondence updated. Exercises discretion and independent judgment in significant matters, including binding insurance coverage on behalf of clients. May accompany agents on client visits, presentations, and meetings at the agent’s discretion. May supervise a Commercial Insurance Assistant, depending on the size of the book. Prepares, delegates, and arranges delivery of certificates of insurance, policies, endorsements, and invoices to clients. Records and reports loss notices to carriers. Maintains strong lines of communication with Managing Directors. Performs desktop publishing to assist in creating marketing materials and PowerPoint presentations; types and produces general correspondences, memos, charts, tables, graphs, business and financial reports, etc. Maintains strict confidentiality regarding company marketing and business matters. Performs other duties as assigned. Qualifications 3–5+ years of proven experience managing, retaining, and growing an existing book of commercial insurance, preferably in the P&C specialty area. Strong written and verbal communication skills; professional level English. Professional appearance required; must present a pleasant demeanor and customer‑service focus. Organized, focused, and capable of multi‑tasking in a fast‑paced, deadline‑driven environment. Analytical ability to gather and summarize data for reports, solve problems, and prioritize work. Active Insurance license required (Florida 2‑20; Georgia agent license). Proficiency in AMS 360 or similar industry software strongly preferred. Advanced proficiency in MS Office (Excel, Word, PowerPoint, Outlook); InDesign proficiency a plus. Typing speed of 45–50 wpm or faster strongly preferred. Bachelor’s Degree preferred; high school diploma required. Additional coursework or related insurance industry experience a plus. Must be able to successfully pass pre‑employment (post‑offer) drug screen and background check. Benefits Competitive salary; medical (including additional discounts), dental, and vision benefits; disability and life insurance; 401(K); paid time off and holiday pay. Franklin Street also supports community engagement through company‑sponsored philanthropy events. Equal Opportunity Employer Franklin Street and Lighthouse HR Services is an Equal Opportunity Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, or any other classification protected by law. #J-18808-Ljbffr Nashville Public Radio