Warehouse Operations Manager

Job Description

Job Description

About Crossing

Crossing is a fast-growing e-commerce, retail, and collectibles company serving passionate communities across trading cards, gaming, anime, and pop culture. Through our retail stores, live commerce channels, events, and online platforms, we're building one of the most exciting destinations for collectors and enthusiasts.

As our business continues to grow, we're looking for a Warehouse Operations Manager to help build the next phase of our fulfillment and inventory operations.

This is more than a traditional warehouse management role. You'll have the opportunity to shape processes, improve efficiency, build scalable systems, and directly influence the operational success of a rapidly growing business. If you're someone who enjoys creating structure, solving problems, and leading teams in a fast-paced environment, we'd love to hear from you.

What You'll Do

Warehouse Operations & Team Leadership

• Lead all warehouse operations, including receiving, storage, inventory control, order fulfillment, and outbound shipping
• Manage daily warehouse activities to ensure orders are fulfilled accurately and on time
• Supervise, train, coach, and develop warehouse team members
• Establish clear expectations, workflows, and accountability across warehouse functions
• Maintain a safe, organized, and efficient warehouse environment
• Monitor productivity and implement improvements to maximize operational performance

Inventory Management & Systems

• Oversee inventory accuracy across all products and warehouse locations
• Manage and optimize warehouse management systems and inventory processes
• Develop scalable inventory structures that support continued growth and increasing SKU counts
• Implement cycle counting, auditing, and stock control procedures
• Analyze inventory trends and proactively address discrepancies

Process Improvement & Scalability

• Design, document, and continuously improve warehouse SOPs and operational processes
• Identify bottlenecks and implement solutions to improve efficiency and throughput
• Develop KPIs and reporting to measure warehouse performance and support data-driven decision-making
• Evaluate and implement automation tools, technology, and workflow improvements
• Help build the operational infrastructure needed to support future company growth

Cross-Functional Collaboration

• Partner closely with Operations, Sales, Logistics, Retail, and Leadership teams
• Serve as the primary point of contact for inventory availability and fulfillment-related matters
• Support product launches, promotions, events, and special projects
• Align warehouse operations with broader company goals and business priorities

What We're Looking For

• 3-5+ years of warehouse leadership, management, or operations experience
• Proven success managing warehouse operations in a fast-paced environment
• Strong experience with Warehouse Management Systems (WMS) or similar inventory platforms
• Forklift certification and operating experience
• Experience developing SOPs, workflows, and operational processes
• Strong leadership and team development skills
• Excellent organizational, communication, and problem-solving abilities
• Ability to balance strategic planning with hands-on execution
• Experience in e-commerce, retail, collectibles, trading cards, or high-SKU inventory environments is highly preferred